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Customer Account Representative 1

2 months ago

Reno, United States ASSA ABLOY Fenestration Full time
Job Details

Job Location
Interlock Reno - Reno, NV

Position Type
Full Time

Job Category
Customer Service

Description

ASSA ABLOY is a global organization with over 50,000 employees across more than 70 countries. Every day, we help billions of people move through a safer, more open world with ease. ASSA ABLOY Fenestration defines our local area of expertise within our vast, global organization. Our company name distinguishes our team from other ASSA ABLOY companies. The Interlock and Caldwell brands remain integral to our company as product brands. They preserve the proud heritage of the Interlock brand, founded in New Zealand in 1961, and the Caldwell brand, founded in Rochester, New York in 1888.

ASSA ABLOY Fenestration LLC. is seeking a Customer Account Representative 1 to join our rapidly growing team. Our company specializes in designing innovative and customized hardware solutions for the residential window and door market in North America. Our product line includes advanced systems for window and door applications and includes a full line of European hardware solutions.

As part of the ASSA ABLOY group, we combine our global resources to successfully support our partners with unique and market leading product solutions. The Customer Account Representative 1 role is an excellent opportunity to join our growing company and to personally develop within an international operating environment.

Position Summary

Ensures delivery of excellent customer service through professional customer communication, and coordination with other departments to quickly and accurately, resolve inquiries and issues. The CAR 1 is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. The goal is to build and maintain business relationships with customers by providing prompt and accurate service, to promote customer loyalty and help grow the ASSA ABOLY brand.

Essential Job Functions

Job duties include but are not limited to the following:
  • Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and Sales
  • Expedite orders, working with various internal departments to ensure product availability and timely shipment
  • Initiate debits/credits resulting from customer feedback. This involves researching and understanding the problem, taking appropriate action, following up on Return Goods Authorizations and logging all Quality Issues
  • Work with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)
  • Partner with sales reps to act as a true Fenestration Solutions Experts
  • Work with Engineering and other departments to set up new item or customer cross-references
  • Ensure all customer profiles are accurate and up to date
  • Knowledge of International shipping requirements a plus
Qualifications

Knowledge, Skills and Abilities
  • High attention to detail
  • Good organizational skills and follow up
  • Team Work - works well within the team and cross-functionally
  • Ability to be resourceful and flexible as conditions change or while encountering obstacles
  • Strong working knowledge of Microsoft Excel
Educational & Certification
  • High School Diploma, Two-year degree is a plus

ASSA ABLOY Fenestration LLC. offers a competitive compensation package including health, dental, vision benefits for you and your family, employer-paid life insurance, 401(k), vacation and holiday pay.