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Product Support Field Representative

2 months ago

Minneapolis, United States Doosan Bobcat Full time

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

Location : Minneapolis



Job Information

As a Product Support Field Representative you will provide product, technical support, and training for company forklift trucks. Responsible for growth within National Accounts service groups, warranty analysis, and troubleshooting in field.

Their job is to work with Dealer Accounts and analyze and review their service components and elevate by means of training and being able to support the products in the field. More than technical advice they try to work with Dealer Accounts service groups with product warranty and service management. Triage warranty claims at the Dealer Accounts level They resolve the solutions from the time of the claim initiation until the claim is processed and closed. Via the service call center.



Role & Responsibility

•    Provide product support for company manufactured forklifts within assigned territory. 
•    Support internal departments with service-related inquiries or projects.
•    Training-Conduct training to support Dealer Accounts service representatives  
•    Enter all relevant calls into the Service Call Center
•    Follow up of all territory issues on a weekly basis
•    Must file weekly report detailing activities to the general manager
•    Review all high dollar warranty claims with warranty department
•    Provide updated technical information to Dealer Accounts 
•    Communicates via message system to all internal partners



Job Requirement

•    Education Requirement: High School Diploma (or GED or High School education equivalent); or 5