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Customer Operations Associate

2 months ago

Madison, United States Johnson Controls Full time
Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer
  • Competitive pay.
  • This position is primarily remote with the expectation that the candidate should be near a branch to attend branch meetings or as required.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
  • Extensive training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • JCI Employee discount programs (The Loop by Perk Spot).
How you will do it
  • Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate.
  • Updates project/labor schedules as required by project owner.
  • Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.
  • Performs necessary cost transfers.
  • Prepare and submit billings.
  • Completes any additional documentation required for billing, i.e. certified payroll.
  • Reconciliation of accounts payable exceptions as necessary.
  • Assist installation teams as needed to reach revenue goals, which may include contacting vendors.
  • Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
  • Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.
  • If needed, will interact with Customer to resolve receivable issues.
  • Processes invoice credits and rebills, as necessary.
  • Proactively contacts customers ensure customer satisfaction and a commitment to pay.
  • Maintains notes within appropriate systems.
  • Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
  • Support subcontract process including ensuring all documentation has been provided to meet safety requirements and any bonds are received and lien wavers are provided per contract requirements.
  • Assist COAs in resolution of issues.
  • Provide additional operations administration support, as required.
What we look for
Required
  • High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a technical work environment.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Ability to prioritize work activities based upon financial impact to desired business goals.
  • Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • This position is primarily remote with the expectation that the candidate should be near a branch to attend branch meetings or as required.
Preferred
  • Associate's degree preferred.
  • Experience and/or basic project accounting or costing principals is desired.


Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.