Current jobs related to Customer Success Manager - Austin - Apiture
-
Customer Success Manager
3 weeks ago
Austin, United States Iodine Software Full timeJob Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
-
Customer Success Manager
1 month ago
Austin, United States Iodine Software Full timeJob Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
-
Customer Success Manager
1 month ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create value...
-
Customer Success Manager
2 months ago
Austin, United States The Ladders Full timePOSITION OVERVIEW: As a Customer Success Manager at OTAVA, you will be responsible for ensuring the satisfaction and success of our valued customers. You will build and nurture strong, long-lasting relationships, understand customer needs, and work collaboratively to drive customer success. This role may require occasional travel to meet with customers in...
-
Customer Success Manager
3 months ago
Austin, United States Dealhub Full timeDescription DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...
-
Customer Success Manager
8 hours ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
2 months ago
Austin, United States ActiveProspect Full timeCompany Overview ActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save...
-
Customer Success Manager
2 months ago
Austin, United States ActiveProspect, Inc. Full timeJob DescriptionJob DescriptionCompany OverviewActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting...
-
Customer Success Manager
3 months ago
Austin, United States Sitetracker Full timeThe Opportunity We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US. As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform. As the main point of contact, you will and...
-
Customer Success Manager
2 weeks ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
1 month ago
AUSTIN, United States Dell Full timeJob PostingCustomer Success Manager -Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on...
-
Customer Success Manager
2 months ago
Austin, Texas, United States Imagine Full timeDescription's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to scale...
-
Customer Success Manager
1 month ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
1 month ago
Austin, United States Dell Full timeJob Posting Customer Success Manager - Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate...
-
Customer Success Manager
4 weeks ago
Austin, United States data.world Full timeThe data.world team is looking for a strategic, results-driven Customer Success Manager (CSM) to engage, retain, and enable our customers. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of customers. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success. You'll be working...
-
Customer Success Manager
1 month ago
Austin, United States Dialpad Full timeAbout DialpadAi that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows,...
-
Customer Success Manager
11 hours ago
Austin, United States Mesh Payments Full timeAt Mesh, we lead the way in revolutionizing Travel & Expense management for global enterprises. Our innovative solutions are streamlining travel and expense processes for thousands of companies, continuously expanding our reach and impact. As we push the boundaries in the T&E sector, we seek proactive innovators, strategists, and visionary thinkers eager to...
-
Customer Success Manager
4 weeks ago
Austin, United States Darktrace Limited Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
-
Customer Success Manager
1 month ago
Austin, United States Concord Full timeConcord (noun) con•cord | a state of agreement; harmony With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract...
-
Customer Success Manager
3 weeks ago
Austin, United States Apptronik Full timeJob DescriptionJob DescriptionApptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to...
Customer Success Manager
3 months ago
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from community financial institutions to new, innovative direct banks.
Summary:
As a Customer Success Manager at Apiture, you’ll be responsible for managing renewals, cross-sales, escalations, and overall health of the accounts within your portfolio. The CSM is not only the customer’s main point of contact within Apiture, but also a trusted digital banking advisor.
Location (Wilmington, NC, Austin, TX, Remote):
We have offices in Wilmington, NC and Austin, TX and while some positions need to be based out of those offices, we will consider remote candidates based on their time zone.
Responsibilities:
Manage the overall health of accounts within your portfolio by cultivating relationships with key stakeholders, managing customer escalations, and holding regular wellness check-in meetings.
Cross sell new products & services and negotiate renewals with existing customers focusing on banking executives in technology, operations, and business.
Conduct needs analysis and account mapping activities to identify qualified cross-sale opportunities within your portfolio.
Work closely with Support, Implementations, Product, and other teams at Apiture to provide a superior, seamless customer experience.
Maintain and report on sales activities and pipeline through our CRM platform.
Participate in customer on-site meetings, marketing events, and trade shows as required.
Requirements:
Bachelor’s degree or commensurate experience
5+ year’s working for a digital banking or fintech company
5+ year’s experience in Saas or digital banking, account management or customer success roles
Experience managing a portfolio of accounts with a documented record of accomplishment.
Effective communication, presentation, and negotiation skills
Strong account management skills with expertise in building long term relationships.
Ability to work independently in a sales role with the ability to travel.
Detail-oriented and goal driven with the ability to effectively manage multiple projects.
Works collaboratively across cross-functional teams
#J-18808-Ljbffr
