Customer Success Manager
1 month ago
With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract execution to deadline management, Concord brings simplicity to the entire contract lifecycle.
Contract Lifecycle Management (CLM) has been the fastest growing software industry for the past five years. With 95% of the world's companies still managing their agreements manually, analysts predict that CLM will soon become the 3rd largest software industry behind ERP and CRM.
Concord is a product-centric and customer-first company with offices in the USA and France. Through its product and company culture, Concord incorporates the values Passion, Humility, and Integrity in everything.
About the Role
Reporting to our Head of Customer Success, you will contribute to an excellent customer experience by providing end-to-end management of the customer accounts assigned to you. You will perform onboardings, answer support tickets, provide quarterly reviews and trainings, and reportings.
What you can expect from us
- A work environment where hard work and high quality are rewarded ;
- An agile organization where you can quickly act and have an impact ;
- Transparency: once you're part of the team, you'll know all about it (strategy, HR, Product and business updates) ;
- An atmosphere with good spirit, kindness and mutual aid.
- Provide outstanding account management to current client base by employing use of multi-user communication, quarterly reviews, training, periodic face-to-face conferencing, and swift issue resolution
- Expand on current accounts and identify possible growth opportunities
- Engage in onboardings for new customers, answering questions and providing training workshops as necessary
- Enlist use of ticketing system, to organize and efficiently answer customer issues and questions in an expeditious manner
- Employ use of standard reporting on KPI's and customer health to leadership on a weekly basis
- Collecting and relaying any relative feedback from the customers to the correct teams
- Actively participate in the respect of all the practices and security policies of the company.
- Minimum of 2 years in a customer-facing, customer success field, or similar
- Experience on a SaaS product is a strong plus
- Strong communication skills
- Ability to collaborate with colleagues on various projects
- Excellent technical and computer knowledge
- Great organizational and time management skills
- Local to Austin TX, this position is in-office
-
Customer Success Manager
1 month ago
Austin, United States Iodine Software Full timeJob Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
-
Customer Success Manager
1 month ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create value...
-
Customer Success Manager
3 weeks ago
Austin, United States Iodine Software Full timeJob Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
-
Customer Success Manager
2 months ago
Austin, United States The Ladders Full timePOSITION OVERVIEW: As a Customer Success Manager at OTAVA, you will be responsible for ensuring the satisfaction and success of our valued customers. You will build and nurture strong, long-lasting relationships, understand customer needs, and work collaboratively to drive customer success. This role may require occasional travel to meet with customers in...
-
Customer Success Manager
3 months ago
Austin, United States Dealhub Full timeDescription DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...
-
Customer Success Manager
2 months ago
Austin, United States ActiveProspect Full timeCompany Overview ActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save...
-
Customer Success Manager
2 months ago
Austin, United States ActiveProspect, Inc. Full timeJob DescriptionJob DescriptionCompany OverviewActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting...
-
Customer Success Manager
3 months ago
Austin, United States Sitetracker Full timeThe Opportunity We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US. As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform. As the main point of contact, you will and...
-
Customer Success Manager
2 weeks ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
1 month ago
AUSTIN, United States Dell Full timeJob PostingCustomer Success Manager -Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on...
-
Customer Success Manager
1 month ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
2 months ago
Austin, Texas, United States Imagine Full timeDescription's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to scale...
-
Customer Success Manager
1 month ago
Austin, United States Dell Full timeJob Posting Customer Success Manager - Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate...
-
Customer Success Manager
4 weeks ago
Austin, United States data.world Full timeThe data.world team is looking for a strategic, results-driven Customer Success Manager (CSM) to engage, retain, and enable our customers. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of customers. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success. You'll be working...
-
Customer Success Manager
1 month ago
Austin, United States Dialpad Full timeAbout DialpadAi that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows,...
-
Customer Success Manager
4 weeks ago
Austin, United States Darktrace Limited Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
-
Customer Success Manager
2 weeks ago
Austin, United States Apptronik Full timeApptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and...
-
Customer Success Manager
3 weeks ago
Austin, United States Apptronik Full timeJob DescriptionJob DescriptionApptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to...
-
Customer Success Manager
4 weeks ago
Austin, United States Deskpro Full timeJob DescriptionJob DescriptionWe are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.Are you a high-achieving SDR or BDM and want to progress into a...
-
Customer Success Manager
3 months ago
Austin, United States Deskpro Full timeWe are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have...