Customer Success Manager

4 weeks ago

Austin, United States Darktrace Limited Full time
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com

Job Summary

In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.

Our team of expert trainers have designed an onboarding program to equip you with the knowledge and skills required to successfully get out of the starting blocks. Over the first 3 months of joining Darktrace our education team will provide training across multiple topics and disciplines ranging from Industry, Technology and Product all the way through to Systems, Process and Soft Skills training. Our team at Darktrace are here to help and support you every step of the way as you begin your career at Darktrace.

Location: Austin

Please Note - We operate under a hybrid model, 2-3 days per week onsite.

Key Duties & Responsibilities
  • Manage a portfolio of 30-40 existing Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment with an objective of growing their Annual Recurring Revenue (ARR).
  • Regularly conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
  • Present, discuss and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
  • Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs.
  • Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of the subscription term
  • Analyze customer engagement levels to assess risk and execute action plans to progress account health.
  • Manage customer escalations to resolution, leveraging cross-functional teams within the business.
  • Work closely with Darktrace Renewal Directors, Account Executives, Subject Matter Experts, Technical Resources and Cyber Threat Analysts who will support you in performing your role.
  • Have excellent organizational and project management skills, working with high valued customers in a pressurized environment.
Qualifications & Experience:
  • 3+ years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Account Management, Client Service or Consulting
  • Ability to manage complex and crisis situations in a confident and calm manner
  • Able to effectively communicate with senior business professionals across every industry vertical
  • Familiarity with enterprise networking technology (preferred, not required) or SaaS experience
  • Strong communication and presentation skills
  • Willing to travel to accounts across the region
  • Strong time management skills, self-motivation and to be goal-orientated at all times
  • Able to effectively work as a part of team
  • Bachelor's degree from an accredited university
Benefits
  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance
  • Life insurance
  • Commuter benefits
  • 401(k)


#LI-Hybrid

  • Customer Success Manager

    1 month ago

    Austin, Texas, United States Iodine Software Full time

    Job Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create value...

  • Customer Success Manager

    1 month ago

    Austin, United States Iodine Software Full time

    Job Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...

  • Customer Success Manager

    3 weeks ago

    Austin, United States Iodine Software Full time

    Job Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...

  • Customer Success Manager

    2 months ago

    Austin, United States The Ladders Full time

    POSITION OVERVIEW: As a Customer Success Manager at OTAVA, you will be responsible for ensuring the satisfaction and success of our valued customers. You will build and nurture strong, long-lasting relationships, understand customer needs, and work collaboratively to drive customer success. This role may require occasional travel to meet with customers in...

  • Customer Success Manager

    3 months ago

    Austin, United States Dealhub Full time

    Description DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...

  • Customer Success Manager

    2 months ago

    Austin, United States ActiveProspect Full time

    Company Overview ActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save...

  • Manager, Customer Success

    1 month ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    2 months ago

    Austin, United States ActiveProspect, Inc. Full time

    Job DescriptionJob DescriptionCompany OverviewActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting...

  • Customer Success Manager

    3 months ago

    Austin, United States Sitetracker Full time

    The Opportunity We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US. As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform. As the main point of contact, you will and...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    1 month ago

    AUSTIN, United States Dell Full time

    Job PostingCustomer Success Manager -Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on...

  • Customer Success Manager

    1 month ago

    Austin, Texas, United States Imagine Full time

    Description's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to scale...

  • Customer Success Manager

    1 month ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    1 month ago

    Austin, United States Dell Full time

    Job Posting Customer Success Manager - Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate...

  • Customer Success Manager

    4 weeks ago

    Austin, United States data.world Full time

    The data.world team is looking for a strategic, results-driven Customer Success Manager (CSM) to engage, retain, and enable our customers. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of customers. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success. You'll be working...

  • Customer Success Manager

    1 month ago

    Austin, United States Dialpad Full time

    About DialpadAi that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows,...

  • Customer Success Manager

    1 month ago

    Austin, United States Concord Full time

    Concord (noun) con•cord | a state of agreement; harmony With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract...

  • Customer Success Manager

    3 weeks ago

    Austin, United States Apptronik Full time

    Job DescriptionJob DescriptionApptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Apptronik Full time

    Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and...

  • Customer Success Manager

    3 months ago

    Austin, United States Deskpro Full time

    We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have...