Customer Success Manager

1 month ago

Austin, United States Iodine Software Full time

Job Title: Customer Success Manager
Join us. Let's make a direct impact in healthcare.
Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.
Who we are:
Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.
What we're looking for:
Iodine Software is seeking a Customer Success Manager - to join the team. Reporting to the Director of Customer Success, the Customer Success Manager will be responsible for developing a positive customer experience and fostering trusted relationships internally and externally.
What you'll do:
Our customer base is growing rapidly, and we are looking for a technically savvy Customer Success Manager to join our Customer Experience team. This is a demanding role that relies on a mindset of customer-obsessed advocacy and a focus on inspiring teamwork. This includes strategic account planning and execution, helping increase Iodine product adoption, identifying expansion opportunities and educating the customer on how to realize increased value from Iodine.
The ideal candidate will have successful experience delivering customer satisfaction, developing strong customer and consultant relationships, and retaining and growing revenue.

  • Foster and manage strong, strategic, long-term customer relationships with customer decision-makers and industry influencers
  • Navigate complex customer relationships and processes
  • Execute processes and programs to improve customer engagement and adoption to mitigate customer risk and drive value resulting in renewal and expansion opportunities
  • Develop a deep understanding of customer needs/goals and work to ensure that Iodine Software and the customer have a shared definition of success
  • Serve as a point of escalation for customer issues and work directly with customers and internal departments to ensure resolutions are met
  • Report out on customer health to Iodine leadership to proactively identify at-risk customers and provide mitigation strategies as needed
  • Thoughtfully drive overall customer satisfaction with some of the largest and most complex customers
  • Influence how Customer Success can work better with other teams at Iodine to collaborate on, and execute against, technical integrations and business decisions
  • Act as a business success expert in educating, guiding, and supporting customers as they progress through the Iodine lifecycle
  • Deliver well-crafted responses to customer requests for strategic and/or program analysis, with limited management oversight
  • Provide guidance and consulting for best practices and ROI analysis for customers to gain the most value from their program with Iodine Software
  • Advocate for product enhancements/new features and influence roadmap planning, based on customer input


What we'd love to see:

  • Bachelor's degree in business, nursing, or other related areas
  • 3-5+ years of work experience healthcare and/or clinical operations in a technology/SaaS setting
  • Healthcare IT background, in Account Management or Customer Success
  • Meaningful experience support customers or business leaders, ideally within a technology or healthcare company
  • An expert at communicating value to customers using data to tell meaningful and actionable stories that result in expansion and retention opportunities.
  • Previous experience successfully managing complex technical projects
  • The ability to demonstrate impeccable capability in the following areas:
  • Communication: knowing who, what, when, where, how, and why and acting effectively as a representative of Iodine
  • Organization: from your email inbox habits, to your time management, to the information you juggle about people, teams, customers, and products
  • Presentation: sophisticated presentation skills in front of large and small audiences.
  • Emotional Intelligence: natural ability to read and respond to a situation in the best interests of Iodine and our customers
  • Demonstrated ability to manage multiple work streams simultaneously and efficiently
  • Highly skilled in building and delivering presentations
  • Positive, self-starter attitude with desire to exceed expectations to achieve desired results
  • Attention to detail, highly organized, with an absolute focus on quality of work


Preferred Requirements:

  • Experience in customer management in a large and complex technology/SaaS settings
  • Outstanding oral and written communication skills
  • Excellent MS Office skills (PowerPoint, Word, Excel)
  • Experience working in Google Suite preferred
  • Experience with Business Intelligence Technology (Tableau, Looker)
  • Creativity and a proven track record of identifying opportunities and potential gaps to contribute proactive ideas for improvement
  • Ability to manage and navigate change for successful customer outcomes
  • Team player DNA with a desire to problem solve for the interests of our customers and of our business
  • Strong project management skills
  • Ability to travel up to 40%, where necessary

  • Customer Success Manager

    3 weeks ago

    Austin, United States Iodine Software Full time

    Job Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...

  • Customer Success Manager

    1 month ago

    Austin, Texas, United States Iodine Software Full time

    Job Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create value...

  • Customer Success Manager

    2 months ago

    Austin, United States The Ladders Full time

    POSITION OVERVIEW: As a Customer Success Manager at OTAVA, you will be responsible for ensuring the satisfaction and success of our valued customers. You will build and nurture strong, long-lasting relationships, understand customer needs, and work collaboratively to drive customer success. This role may require occasional travel to meet with customers in...

  • Customer Success Manager

    3 months ago

    Austin, United States Dealhub Full time

    Description DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...

  • Customer Success Manager

    2 months ago

    Austin, United States ActiveProspect Full time

    Company Overview ActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save...

  • Manager, Customer Success

    1 month ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    2 months ago

    Austin, United States ActiveProspect, Inc. Full time

    Job DescriptionJob DescriptionCompany OverviewActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting...

  • Customer Success Manager

    3 months ago

    Austin, United States Sitetracker Full time

    The Opportunity We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US. As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform. As the main point of contact, you will and...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    1 month ago

    AUSTIN, United States Dell Full time

    Job PostingCustomer Success Manager -Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on...

  • Customer Success Manager

    1 month ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    1 month ago

    Austin, Texas, United States Imagine Full time

    Description's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to scale...

  • Customer Success Manager

    1 month ago

    Austin, United States Dell Full time

    Job Posting Customer Success Manager - Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate...

  • Customer Success Manager

    4 weeks ago

    Austin, United States data.world Full time

    The data.world team is looking for a strategic, results-driven Customer Success Manager (CSM) to engage, retain, and enable our customers. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of customers. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success. You'll be working...

  • Customer Success Manager

    1 month ago

    Austin, United States Dialpad Full time

    About DialpadAi that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows,...

  • Customer Success Manager

    4 weeks ago

    Austin, United States Darktrace Limited Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...

  • Customer Success Manager

    1 month ago

    Austin, United States Concord Full time

    Concord (noun) con•cord | a state of agreement; harmony With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Apptronik Full time

    Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and...

  • Customer Success Manager

    3 weeks ago

    Austin, United States Apptronik Full time

    Job DescriptionJob DescriptionApptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Deskpro Full time

    We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. This is a hybrid role and will require three days a week in the office. Are you a high-achieving...