Customer Success Manager
2 weeks ago
Description DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure that DealHub's full functionality and offerings are being leveraged, maximizing the value of each customer's subscription. As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with SMB customers, while making sure they are satisfied with the product, maintain high retention, and maximize expansion opportunities. Your day-to-day includes: you will be responsible to lead and do the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process. Your day-to-day will include: * Managing a large portfolio of SMB customers, in different stages in their journey. * Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups and more. * Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI. * Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform. * Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience. * Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention. * Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team. Requirements To succeed as a Customer Success Manager, we expect you to: * Have 3+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have an excellent customer-facing approach with fluent communication skills (verbal and written). * Feel comfortable leading workshops and technical training sessions * Have proven hands-on experience with leading onboarding and implementation processes * Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) * Have good understanding of sales and business processes * Act as the trusted advisor in front of C-suite and senior levels * Have a "can-do" approach, great problem-solving and work-under-pressure ability * Love working in a dynamic and fast-paced environment * Experience with CPQ tools (an advantage)
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Customer Success Manager
2 weeks ago
Austin, United States Intelli Search Services Pvt Ltd Full time**Position Customer success Manager** **Client = ** _employee engagement and rewards platform, 4 million users, presence in over 100+ countries, 1000+ clients and 10,000+ brand partners. _ **Job location - Any where in USA Work from Home** **Responsibilities: - ** - Frontend and manage the end-to-end delivery of solutions and services for the clients...
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Customer Success Manager
2 weeks ago
Austin, United States TalentBurst Full timeTitle: Customer Success Manager Duration: 05 Months (Possible Extensions) Schedule Notes: MST and CST Time zone required. Candidates must be fluent in Spanish. Duties : The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use...
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Customer Success Manager
2 weeks ago
Austin, United States TalentBurst Full timeTitle: Customer Success Manager Duration: 05 Months (Possible Extensions) Schedule Notes: MST and CST Time zone required. Candidates must be fluent in Spanish. Duties : The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will...
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Customer Success Manager
5 days ago
Austin, Texas, United States Ursus Inc Full timeJOB TITLE:Customer Success Manager (Spanish/LOA)LOCATION:REMOTE - MST andCSTPAY RANGE:$44-$54/hrDURATION:5 monthsCOMPANY:Our client a Fortune 500 Software Organization is seeking a Customer Success Manager (Spanish/LOA) to bring onto the team.Duties:The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success...
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Customer Success Manager
3 weeks ago
Austin, United States Intelliswift Full timeJob ID: 24-03117 Customer Success Manager Candidates must be fluent in Spanish MST and CST Timezone required Duration - 5 Months Pay rate - $54.37 per hour on W2 The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong...
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Customer Success Manager
5 days ago
Austin, Texas, United States Intelliswift Full timeJob ID: Customer Success Manager Candidates must be fluent in Spanish MST and CST Timezone required Duration - 5 Months Pay rate - $54.37 per hour on W2 The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive...
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Customer Success Manager
4 weeks ago
Austin, United States Cypress HCM Full timeJob DescriptionJob DescriptionCustomer Success ManagerWe have an exciting opportunity for a Customer Success Manager with the top leading multimedia and creative software company in the world. This position will focus on customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use...
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Customer Success Manager
3 weeks ago
Austin, United States Cypress HCM Full timeJob DescriptionJob DescriptionCustomer Success ManagerWe have an exciting opportunity for a Customer Success Manager with the top leading multimedia and creative software company in the world. This position will focus on customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use...
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Customer Success Manager
2 months ago
Austin, United States Dealhub Full timeDealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are **hiring a Customer Success Manager for the Austin, TX team**, who will ensure that...
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Customer Success Manager
1 day ago
Austin, United States Dealhub Full timeDealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are **hiring a Customer Success Manager for the Austin, TX team**, who will ensure that...
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Customer Success Manager
2 weeks ago
Austin, United States SGA Full timeSoftware Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Manager for a Contract assignment with one of our premier SaaS clients in Austin, TX . This role is also open to fully remote candidates in MT or CT timezones. The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans,...
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Customer Success Manager:
2 weeks ago
Austin, United States Akraya Full timePrimary Skills: Digital Marketing, Customer Success, Program Management, Communication, Innovation. Duration: 5+ Months (Possible Extension) Contract Type: W2 Only Location: Austin, TX Pay Range:$50.00 - $53.00 per hour on w2 “Work where you’re valued and paid what you’re worth” JOB RESPONSIBILITIES: We're on the lookout for an exceptional...
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Customer Success Manager
3 weeks ago
Austin, United States Rapid7 Full time**Customer Success Manager (CSM) - LATAM** As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. **About the Team** Responsible for overall success and satisfaction,...
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Customer Success Manager
3 weeks ago
Austin, United States Varite Full timePay Range: $50-52/hr Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business...
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Customer Success Manager
3 weeks ago
Austin, United States Varite Full timePay Range: $50-52/hr Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business...
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Customer Success Manager
5 days ago
Austin, Texas, United States Planview Incorporated Full timeOverview: Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industrys...
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Customer Success Manager
5 days ago
Austin, Texas, United States Planview GmbH, Software & Consulting Full timeCompany Overview Planview has one mission: to build the future of connected work, from ideas to impact.As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...
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Customer Success Manager
3 weeks ago
Austin, United States Akraya Full timePrimary Skills: Digital Marketing, Customer Success, Program Management, Communication, Innovation. Duration: 5+ Months (Possible Extension) Contract Type: W2 Only Location: Austin, TX Pay Range:$50.00 - $53.00 per hour on w2 "Work where you're valued and paid what you're worth"JOB RESPONSIBILITIES: We're on the lookout for an exceptional Customer Success...
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Customer Success Manager
2 months ago
Austin, United States ElectroNeek Full timeWe are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various...
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Customer Success Manager
3 days ago
Austin, United States AlertMedia Full time**Do work that matters.** **At AlertMedia, everything we do supports our mission**:To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. **Our values, which reflect our view on what's important and what's right, include**:_We're_...
