Customer Success Manager
6 months ago
Description DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure that DealHub's full functionality and offerings are being leveraged, maximizing the value of each customer's subscription. As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with SMB customers, while making sure they are satisfied with the product, maintain high retention, and maximize expansion opportunities. Your day-to-day includes: you will be responsible to lead and do the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process. Your day-to-day will include: * Managing a large portfolio of SMB customers, in different stages in their journey. * Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups and more. * Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI. * Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform. * Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience. * Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention. * Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team. Requirements To succeed as a Customer Success Manager, we expect you to: * Have 3+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have an excellent customer-facing approach with fluent communication skills (verbal and written). * Feel comfortable leading workshops and technical training sessions * Have proven hands-on experience with leading onboarding and implementation processes * Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) * Have good understanding of sales and business processes * Act as the trusted advisor in front of C-suite and senior levels * Have a "can-do" approach, great problem-solving and work-under-pressure ability * Love working in a dynamic and fast-paced environment * Experience with CPQ tools (an advantage)
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Customer Success Manager
3 months ago
Austin, United States Iodine Software Full timeJob Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
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Customer Success Manager
2 months ago
Austin, United States Closinglock Full timeCompany Overview Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by...
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Customer Success Manager
5 months ago
Austin, United States Toolio Full timeAbout Us At Toolio, we're on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been...
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Customer Success Manager
4 weeks ago
Austin, United States Karbon Full timeAbout Karbon Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 34 countries and have grown into...
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Customer Success Manager
4 weeks ago
Austin, United States Darktrace Limited Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
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Customer Success Manager
2 months ago
Austin, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial...
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Customer Success Manager
2 months ago
Austin, United States Mesh Payments Full timeAt Mesh, we lead the way in revolutionizing Travel & Expense management for global enterprises. Our innovative solutions are streamlining travel and expense processes for thousands of companies, continuously expanding our reach and impact. As we push the boundaries in the T&E sector, we seek proactive innovators, strategists, and visionary thinkers eager to...
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Strategic Customer Success Manager
1 week ago
Austin, United States SailPoint Technologies Full timeThe Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and busine Manager, Strategic, Customer, Business, Product Management, Client Success, Retail
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Senior Customer Success Manager
4 weeks ago
Austin, Minnesota, United States Caliber Sourcing Full timeJob Title: Senior Customer Success ManagerAbout the Role:Caliber Sourcing is seeking a Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for managing a portfolio of customers, developing and nurturing long-term relationships, and establishing yourself as a trusted advisor. You will liaise between...
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Customer Success Manager, US
3 weeks ago
Austin, United States Xurrent Full timeJoin Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are...
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Enterprise Customer Success Manager
2 months ago
Austin, United States LumApps Full timeLumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees. LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune...
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Senior Customer Success Manager
5 days ago
Austin, United States Plivo Full timeThe Role Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada. The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross- functional internal teams in a proactive and timely manner to ensure...
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Manager, Customer Success Engineering
2 weeks ago
Austin, United States Imprivata Full timeDescription Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A...
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Customer Success Manager-US
6 days ago
Austin, United States Lansweeper Full timeAre you passionate about building strong customer relationships and driving product adoption for enterprise clients? Do you thrive in a fast-paced, highly technical SaaS environment and love solving customer challenges? If you enjoy taking ownership of customer outcomes and have a knack for aligning business goals with customer needs, this is the perfect...
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Senior Customer Success Manager
2 months ago
Austin, United States Caliber Sourcing Full timeJob Description The Role Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada. The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a proactive and timely...
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Senior Customer Success Manager
2 months ago
Austin, United States Plivo Full timeThe Role Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada. The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross- functional internal teams in a proactive and timely manner to ensure...
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Customer Success Manager
6 months ago
Austin, United States KEEPER CO. LTD Full timeAbout Keeper Bookkeepers today are stuck working in Excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make...
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Senior Customer Success Manager
3 weeks ago
Austin, United States Nexthink Full timeCompany Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...
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Senior Customer Success Manager
4 weeks ago
Austin, Texas, United States Plivo Full timeAbout the RoleThe Senior Customer Success Manager will be responsible for developing and nurturing long-term relationships with a portfolio of customers in the United States and Canada. This role requires a proactive approach to resolving customer issues promptly, outstanding communication skills, critical thinking, and impeccable time management.Key...
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Senior Customer Success Manager
4 months ago
Austin, United States DISCO Full timeYour Impact The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.. They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named...