Current jobs related to Customer Success Manager - Austin - Dialpad

  • Customer Success Manager

    2 weeks ago

    Austin, Texas, United States Jacobs Full time

    Job Title: Customer Success ManagerAt Jacobs, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the successful adoption and renewal of our StreetLight InSight product among our transportation and urban planning industry customers.Key...

  • Customer Success Manager

    2 months ago

    Austin, United States Iodine Software Full time

    Job Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...

  • Customer Success Manager

    1 month ago

    Austin, Texas, United States Iodine Software Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Iodine Software. As a key member of our Customer Experience team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our clinical AI technology.About Iodine SoftwareIodine...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Iodine Software Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Iodine Software. As a key member of our Customer Experience team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our clinical AI technology.About Iodine SoftwareIodine...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Primary Talent Partners Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Primary Talent Partners. As a key member of our organization, you will be responsible for driving customer success and delivering measurable outcomes.Key Responsibilities:Develop and execute customer success plans to drive business growth and customer...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Zendesk Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...

  • Customer Success Manager

    3 weeks ago

    Austin, Texas, United States Zendesk Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States CareerCraft Full time

    Job Title: Customer Success ManagerCareerCraft is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our school district clients achieve their goals and objectives through our online platform.Key Responsibilities:Build and maintain strong...

  • Customer Success Manager

    3 weeks ago

    Austin, United States Userpilot Full time

    Company and Job Overview Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and...

  • Customer Success Manager

    7 days ago

    Austin, Texas, United States Iodine Software Full time

    Job Title: Customer Success ManagerTransforming Healthcare with Iodine SoftwareIodine Software is an innovative enterprise AI company that is revolutionizing the healthcare industry by automating complex clinical tasks, generating insights, and empowering intelligent care. As a Customer Success Manager, you will play a critical role in developing a positive...

  • Customer Success Manager

    2 weeks ago

    Austin, Texas, United States Toolio Full time

    About UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing innovative solutions that help retailers navigate the complexities of the industry.Our cloud-based merchandise planning platform is designed to automate critical workflows, provide real-time insights, and enable data-driven merchandising decisions.We're trusted by...

  • Customer Success Manager

    5 months ago

    Austin, United States Dealhub Full time

    Description DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...

  • Customer Success Manager

    4 weeks ago

    Austin, United States NI (National Instruments) Full time

    Job Description The Customer Success Manager role at NI will serve as the trusted advisor for a portfolio of customers and is responsible for ensuring they receive the business outcomes expected from the NI solution. This position proactively works with a broad set of stakeholders to illustrate the value delivered through NI software & services to improve...

  • Customer Success Manager

    4 weeks ago

    Austin, United States Primary Talent Partners Full time

    Primary Talent Partners has 1 opening for a Customer Success Manager to join our client. This is a W2 contract opening, contract extensions are based on performance, budget, and business needs. Pay: $50/hr Duration: 6-month W2 contract through 11/26/2024 US Citizenship or Green Card required Location: Hybrid in Austin, TX Description: The Customer Success...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Customer Success ManagerAustin TXJob Description/Summary: The Customer Success Manager at SpyCloud is responsible for maintaining long-term relationships with customers to understand their organization, impact on their business, and key product/service needs. This role focuses on increasing revenue while providing a solid continuum across all elements of the...

  • Customer Success Manager

    3 months ago

    Austin, United States Restream, Inc. Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager . As a key member of our customer success team, you will play a pivotal role in ensuring the satisfaction and success of our valued clients. What You'll Do Manage a book of business consisting of existing Restream customers on our self-serve and...

  • Manager, Customer Success

    3 months ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    2 months ago

    Austin, Texas, United States Toolio Full time

    About UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing cutting-edge merchandise planning solutions. Our cloud-based platform empowers next-generation retailers to automate critical workflows, gain real-time insights, and make data-driven merchandising decisions.The OpportunityWe're seeking a highly skilled Customer Success...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Workday Full time

    About the RoleThe Global Customer Success (GCS) team at Workday is dedicated to delivering exceptional experiences that support our customers throughout their business lifecycle. As a Customer Success Manager, you will play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value...

  • Customer Success Manager

    7 days ago

    Austin, Texas, United States Dealhub Full time

    At DealHub, we're seeking a highly skilled Customer Success Manager to join our Austin, TX team. As a key member of our Success team, you'll be responsible for ensuring our customers get the most out of our sales engagement and revenue optimization solutions.Your primary goal will be to build strong relationships with our SMB customers, driving satisfaction,...

Customer Success Manager

3 months ago

Austin, United States Dialpad Full time
About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad's Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey-from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.

Your role

As a Customer Success Manager, you'll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You'll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding) their goals. With several years of CS experience under your belt, you're known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You're passionate about CS and dedicated to delivering positive customer and company outcomes.

This position reports to our Manager of Customer Success and has the opportunity to be based in one of Dialpad's North American Hubs.

What you'll do
  • Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
  • Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
Skills you'll bring
  • Minimum 5+ years experience working at a SaaS company.
  • Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
  • Experience and comfort interacting with and influencing C-level executives.
  • Strong presentation, meeting facilitation, and written communication skills.
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.
  • Ability to work cross departmentally.
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes.
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
  • Willingness to travel to customer locations and team offsites.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away-and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture

We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.