Customer Service Representative/ Dispatcher
3 weeks ago
Benefits: Competitive salary Health insurance Paid time off Customer Service Representative- Dispatcher Job Details Job Type Full-time Ramsey, MN Description Northern One Hour Heating, Northern Ben Franklin Plumbing & Northern Mister Sparky is a locally owned and operated business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating,cooling, plumbing & electrical industry and due to continued growth and expansion, we are looking for an experienced customer service representative to help us grow our service division. You'll help schedule service and maintenance calls throughout the Twin Cities Metro area. If you like helping customers, have customer service experience, and enjoy working in a fun team environment. Northern One Hour Heating & Cooling and Ben Franklin Plumbing & Drains have an excellent opportunity for you We are looking for individuals who meet our Northern CORE VALUES Our Northern Family: We work as a team, care for one another, and have fun Help Others: We are Passionate about Helping Others. Do the Right Thing : We are not perfect, but we always do what's right. Eager to Learn & Grow: Always reaching and growing to learn our craft. Northern One Hour, Northern Ben Franklin Plumbing & Northern Mister Sparky has a strong, recognized brand, supported by corporate marketing support, a positive and professional work environment, company training, and competitive company benefits. Once trained, all of our customer service staff work a weekend rotation schedule remotely or in-office on Saturdays and Sundays (Roughly once a month). Shifts Available: Monday through Friday, varies Tuesday through Saturday Responsibilities Answers inbound calls and schedules HVAC, plumbing & electrical service, maintenance, and sales calls. Ability to follow scripting while prioritizing call types for maximum efficiency and success. Must be Detail Oriented and have the ability to Multitask. Set up customers and schedule service calls. Fill in dispatcher as needed - Help with outbound calls and other duties as assigned when needed. Requirements 2-3 Years of Customer Service Experience Desired along with dispatching Must be Reliable A strong understanding of the Twin Cities Marketplace Helpful Excellent Communication and Customer Service Skills Understands the importance and balance of teamwork and working effectively with our internal/external customers. Ability to multitask under pressure. Good written and verbal skills Good computer skills are needed. Positive Attitude and meet our core values. Qualities for Success : People-oriented and results-driven. A passion for delivering excellent customer service. Possess excellent oral, written, and telephone communication skills. Competent office software skills. Dedicated to continuous learning. Hardworking, persistent, and dependable. Exhibit a positive and professional attitude. Self-motivated and self-directed. Demonstrate patience, persuasiveness, and persistence. Self-assured and confident in asking for the sale. Effective in managing a large volume of incoming phone calls, chats, and emails. Possess excellent time management and organizational skills. Excel in a fast-paced, high-energy environment. Value collaboration and teamwork. Demonstrate good judgment and creativity. Act with integrity and honesty. Benefits Hourly Pay Medical, Dental & Vision Insurance Life Insurance Coverage Short Term Disability Long Term Disability 401K Match Holiday Pay Vacation Pay Plus, many other spiffs, contests, and fun work environment Experience level: 2years Weekly day range: Monday to Friday Weekends as needed Work setting: Call center In-person Office #J-18808-Ljbffr
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Customer Service Representative
4 weeks ago
Ramsey, United States COMPANY Full time $18 - $19Job DescriptionJob DescriptionManufacturing company is seeking a Customer Service Representative. This is a nice opportunity to get your foot in the door with this great organization!Hours are Monday – Friday from 8am to 5pm or 9am to 6pm.SAP experience is a big plus!Job Responsibilities:Answer inbound phone calls in a timely professional...
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Customer Service Representative
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Customer Service Representative
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Customer Care Representative
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Customer Care Representative
3 weeks ago
Ramsey, United States Konica Minolta Business Solutions Ltd Full timeJob Description Overview To provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative...
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Customer Care Representative
3 weeks ago
Ramsey, United States Konica Minolta Business Solutions Full timeOverview: To provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative team. Responsibilities: ...
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Customer Care Representative
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Ramsey, United States Konica Minolta Business Solutions Ltd Full timeJob Description OverviewTo provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative...
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Customer Care Representative
3 weeks ago
Ramsey, United States Konica Minolta Business Solutions Full timeOverview: To provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative team. Responsibilities:...
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HR Services Representative
3 weeks ago
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HR Services Representative
4 weeks ago
Ramsey, United States Konica Minolta Business Solutions Ltd Full timeJob Description OverviewThe Talent Acquisition Operations team is seeking a dedicated HR Services Representative to join our dynamic team. This role will be based at our corporate headquarters in Ramsey, New Jersey, with the flexibility to work remotely on Fridays.Responsibilities* Provides direct support to company employees, other HR groups and company...
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HR Services Representative
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Ramsey, United States Konica Minolta Business Solutions Full timeOverview: The Talent Acquisition Operations team is seeking a dedicated HR Services Representative to join our dynamic team. This role will be based at our corporate headquarters in Ramsey, New Jersey, with the flexibility to work remotely on Fridays. Responsibilities: ? Provides direct support to company employees, other HR groups and company management as...
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