Customer Service Representative

4 weeks ago

Ramsey, United States Water Control Corporation Full time
Job DescriptionJob DescriptionDescription:


The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.


Duties/Responsibilities:


  • Interacts with customers/vendors via telephone queue, email, online chat, or in-person to provide support and information on an assigned product line or service.
  • Use Service Fusion to create customer/homeowner contact for water sample testing, following up with customer/homeowner to give them the results or refer to a sales team member for follow-up
  • Process purchase orders for shipment and will call
  • Setting up a service call and taking payments when applicable for the product/services supported
  • Enter and process water test sample results in Platinum Partner portal along with providing support to Platinum Partner customers to obtain water test analysis results.
  • Maintains customer accounts and records of customer interactions with details of orders, inquiries, complaints, or comments.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries, recommend products/services or to forward to the appropriate sales staff.
  • Collects and enters orders for new or additional products or services into the appropriate system.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Communicate with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
  • Assist with returns from wholesalers, review RMA, enter into the system, approve or deny, and process according to policies.
  • Assist with inventory
  • Performs other related duties as assigned.


Requirements:

Required Skills/Abilities:


  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, a product, service, or area of customer service specialization.
  • Ability to


Education and Experience:


  • High school diploma or equivalent.
  • Three (3) years of customer service experience required.
  • Some experience with the product or service the specialist will be assigned is preferred.


Physical Requirements:


  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.



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