Overnight Customer Service Leader
1 week ago
Position Overview
Are you looking for a role that allows you to thrive while others are resting? If you possess a friendly demeanor, energetic spirit, and a knack for motivating others, this position may be ideal for you. We take pride in delivering high-quality fresh food and a diverse selection of beverages, including our renowned coffee, in a quick and friendly manner, around the clock. Our team seeks an individual with excellent customer service abilities who can lead our overnight operations, ensuring adherence to safety and operational protocols while fostering a positive environment for both team members and customers.
Benefits of the Role
- Access to earned wages on demand after shifts
- Comprehensive benefits package including paid time off, vision insurance, and a matching 401K
- Health and dental coverage
- Flexible work schedules
- Opportunities for career advancement
- Paid training and development initiatives
Key Responsibilities
- Deliver outstanding customer service and assist customers promptly and courteously
- Prepare food and grab-and-go items according to company standards
- Ensure product availability, freshness, and quality
- Adhere to all sanitation guidelines consistently
- Stay informed about new policies and procedures
- Attend all required store meetings
- Implement and uphold Loss Prevention policies
- Communicate any concerns or issues to the Night Leader in a timely manner
- Maintain stock levels and ensure compliance with planograms
- Keep the store clean and organized at all times
- Perform cleaning duties as necessary
- Ensure all equipment is functioning properly and request service when needed
- Follow proper procedures for food preparation, cash handling, and other operational tasks
- Manage deliveries, including packing, pricing, and facing products
- Operate the cash register and lottery machine accurately
- Handle voids, returns, and customer inquiries effectively
- Complete all necessary shift reports and meet shift objectives
- Adhere to Loss Prevention policies
- Follow fuel operating policies and comply with local and federal regulations as applicable
Required Qualifications
Essential Attributes
- Must be at least 18 years old
- Friendly and approachable
- Willingness to maintain a positive attitude
- Strong commitment to customer service
- Excellent communication skills
- Self-motivated and proactive
- Experience in food and beverage service
- Supervisory or shift management experience
Physical Requirements
- Ability to stand for extended periods
- Frequent bending, squatting, and twisting
- Regular reaching and lifting up to 10 lbs continuously, 25 lbs frequently, and 50 lbs rarely
- Occasional work in cold environments
- Ability to push or pull up to 40 lbs occasionally
- Continuous walking and frequent grasping or gripping
- Occasional stooping, kneeling, or crouching
Compensation Information
QuickChek Corp considers various factors when determining compensation, including experience, skill sets, training, certifications, and organizational needs. The listed compensation range pertains specifically to the base hourly rate or annual salary and does not encompass additional benefits, perks, or bonuses that may be part of the overall compensation package.
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