Customer Account Administrator Senior

2 weeks ago

North Hollywood, United States Cenergy International Full time
Job Description

Roles and Responsibilities:

To manage customer accounts, process sales orders for spares, provide quotations and detailed proposals & support to all customers for Parker/Meggitt related products. This will include identifying and reconciling problems through interface with various departments: contracts, trade compliance, finance, reliability, engineering and other supporting departments to ensure complete adherence to compliance requirements.

Qualifications and Education Requirements:

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree

Field of Study/Area of Experience: Business
6+ years of experience working as a senior Administrator and managing customer accounts and supervising Admin personnel in a defense or aerospace environment.

Skills, Knowledge and Abilities
Strong communication and interpersonal skills. Ability to develop and maintain excellent customer relationships
Great communications skills - must be able to interface with senior management to escalate and help resolve customer conflicts.
Strong skills in aerospace terms and conditions.
OEM PSA / LTAs Familiarity of OEM s Product Support Agreements is a must. Must be able to research and have a good understanding of customer agreements / requirements related to LTAs, and OEM PSAs.
Conflict management skills when dealing with upset customers (email, phone or in person) is a plus
Requires excellent planning, organizational and motivational skills.
Knowledge of SAP/JDE MRP system extremely helpful
Knowledge of military and commercial standards helpful.
Knowledge of FAA PMA, DSA is a plus
Proficient in MS Office: Outlook, Word, Excel, PowerPoint, and Access is a plus
Time Management - Have the ability to prioritize workload and complete tasks on a timely basis.
Requires strong interpersonal communications (written and verbal) with a positive attitude and ability to motivate others.
Have the ability to maintain flexibility and be adaptable to the ever-changing needs of the Aftermarket workplace.
Must be able to communicate effectively and professionally with all levels of management, as well as peers: coordinators, Finance (credit holds), Test group, reliability engineers, manufacturing engineer, trade compliance, shipping & receiving, and/or customers as circumstances dictate.
Knowledge of a second language is a plus.

Preferred Skills:

Pay Range:

The pay range for this position is $28.22 - $38.00 hourly; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Benefits:

The benefits available with this position include:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
  • Continuous Employment Development and Learning
  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
  • 401K
  • Aetna & Kaiser Group Medical Coverage
  • Dental Insurance Coverage
  • Vision Insurance Coverage
  • Basic Life Insurance & AD&D
  • Long Term Disability
  • Voluntary Short-Term Disability
  • Access to Health Joy
  • GAP Medical Coverage
  • Direct Deposit
  • Health Savings and Flexible Spending Accounts


Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

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