Customer Account Administrator Senior

5 days ago


North Hollywood, United States First Tek Full time

Roles and Responsibilities:To manage customer accounts, process sales orders for spares, provide quotations and detailed proposals & support to all customers for Parker/Meggitt related products. This will include identifying and reconciling problems through interface with various departments: contracts, trade compliance, finance, reliability, engineering and other supporting departments to ensure complete adherence to compliance requirements. Qualifications and Education Requirements:Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required): Bachelor's DegreeField of Study/Area of Experience: Business6+ years of experience working as a senior Administrator and managing customer accounts and supervising Admin personnel in a defense or aerospace environment.Skills, Knowledge and Abilities•Strong communication and interpersonal skills. Ability to develop and maintain excellent customer relationships•Great communications skills - must be able to interface with senior management to escalate and help resolve customer conflicts.•Strong skills in aerospace terms and conditions.•OEM PSA / LTAs - Familiarity of OEM's Product Support Agreements is a must. Must be able to research and have a good understanding of customer agreements / requirements related to LTAs, and OEM PSAs.•Conflict management skills when dealing with upset customers (email, phone or in person) is a plus•Requires excellent planning, organizational and motivational skills.•Knowledge of SAP/JDE MRP system extremely helpful•Knowledge of military and commercial standards helpful.•Knowledge of FAA PMA, DSA is a plus•Proficient in MS Office: Outlook, Word, Excel, PowerPoint, and Access is a plus•Time Management - Have the ability to prioritize workload and complete tasks on a timely basis.•Requires strong interpersonal communications (written and verbal) with a positive attitude and ability to motivate others.•Have the ability to maintain flexibility and be adaptable to the ever-changing needs of the Aftermarket workplace.•Must be able to communicate effectively and professionally with all levels of management, as well as peers: coordinators, Finance (credit holds), Test group, reliability engineers, manufacturing engineer, trade compliance, shipping & receiving, and/or customers as circumstances dictate.•Knowledge of a second language is a plus.Preferred Skills: Pay Range:The pay range for this position is $28.22 - $38.00 hourly; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.



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