Customer Success Manager
3 months ago
We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager . As a key member of our customer success team, you will play a pivotal role in ensuring the satisfaction and success of our valued clients. What You'll Do Manage a book of business consisting of existing Restream customers on our self-serve and Enterprise plans. Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime. Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts. Maintain a revenue base by managing account retention and renewal. Drive upgrade revenue through increased product adoption and increased usage. Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. What We Look For Exhibits a level of sales acumen, recognizing and capitalizing on upsell opportunities while contributing to the renewal process. Efficiently manages multiple accounts, demonstrating excellent time management skills to prioritize tasks and meet deadlines. Driven by a commitment to achieving customer success, with a focus on measurable results such as customer satisfaction, retention, and upsell opportunities. Possess strong phone, written, and verbal communication skills with excellent presentation skills. Adaptable and flexible, capable of adjusting strategies to meet evolving customer expectations and industry trends. Proficient in analyzing customer data and key performance indicators to assess account health and make data-driven decisions. Confident, high energy, self-motivated, and a true team player. Experience working with senior and executive-level customer contacts. What We Offer A startup environment and a flat company structure. Work closely with founders and team to build and grow the product. Opportunity to make an impact on the evolution of the product. Ability to create something that influences people's lives. Equity packages for you to truly be a part of the Restream journey. The tech you need to get your job done. #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Austin, Texas, United States Jacobs Full timeJob Title: Customer Success ManagerAt Jacobs, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the successful adoption and renewal of our StreetLight InSight product among our transportation and urban planning industry customers.Key...
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Customer Success Manager
1 month ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute comprehensive customer...
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Customer Success Manager
1 month ago
Austin, Texas, United States Jacobs Full timeJob Title: Customer Success ManagerAt Jacobs, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the successful adoption and utilization of our StreetLight InSight product by our customers in the transportation and urban planning industries.Key...
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Customer Success Manager
2 months ago
Austin, United States Iodine Software Full timeJob Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
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Customer Success Manager
1 month ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Iodine Software. As a key member of our Customer Experience team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our clinical AI technology.About Iodine SoftwareIodine...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Iodine Software. As a key member of our Customer Experience team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our clinical AI technology.About Iodine SoftwareIodine...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States Primary Talent Partners Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Primary Talent Partners. As a key member of our organization, you will be responsible for driving customer success and delivering measurable outcomes.Key Responsibilities:Develop and execute customer success plans to drive business growth and customer...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States CareerCraft Full timeJob Title: Customer Success ManagerCareerCraft is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our school district clients achieve their goals and objectives through our online platform.Key Responsibilities:Build and maintain strong...
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Customer Success Manager
2 weeks ago
Austin, United States Userpilot Full timeCompany and Job Overview Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and...
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Customer Success Manager
3 days ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerTransforming Healthcare with Iodine SoftwareIodine Software is an innovative enterprise AI company that is revolutionizing the healthcare industry by automating complex clinical tasks, generating insights, and empowering intelligent care. As a Customer Success Manager, you will play a critical role in developing a positive...
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Customer Success Manager
1 week ago
Austin, Texas, United States Toolio Full timeAbout UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing innovative solutions that help retailers navigate the complexities of the industry.Our cloud-based merchandise planning platform is designed to automate critical workflows, provide real-time insights, and enable data-driven merchandising decisions.We're trusted by...
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Customer Success Manager
5 months ago
Austin, United States Dealhub Full timeDescription DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...
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Manager, Customer Success
1 month ago
Austin, United States Zendesk Full timeJob Description As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention. This role requires a blend of team leadership, hands-on engagement, strategic thinking and operational rigor. You'll need to be a systematic thinker,...
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Customer Success Manager
4 weeks ago
Austin, United States NI (National Instruments) Full timeJob Description The Customer Success Manager role at NI will serve as the trusted advisor for a portfolio of customers and is responsible for ensuring they receive the business outcomes expected from the NI solution. This position proactively works with a broad set of stakeholders to illustrate the value delivered through NI software & services to improve...
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Customer Success Manager
4 weeks ago
Austin, United States Primary Talent Partners Full timePrimary Talent Partners has 1 opening for a Customer Success Manager to join our client. This is a W2 contract opening, contract extensions are based on performance, budget, and business needs. Pay: $50/hr Duration: 6-month W2 contract through 11/26/2024 US Citizenship or Green Card required Location: Hybrid in Austin, TX Description: The Customer Success...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States SpyCloud Full timeCustomer Success ManagerAustin TXJob Description/Summary: The Customer Success Manager at SpyCloud is responsible for maintaining long-term relationships with customers to understand their organization, impact on their business, and key product/service needs. This role focuses on increasing revenue while providing a solid continuum across all elements of the...
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Customer Success Manager
2 months ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
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Manager, Customer Success
3 months ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...