Customer Success Manager
4 weeks ago
Job Description The Customer Success Manager role at NI will serve as the trusted advisor for a portfolio of customers and is responsible for ensuring they receive the business outcomes expected from the NI solution. This position proactively works with a broad set of stakeholders to illustrate the value delivered through NI software & services to improve adoption, retention, and expansion within the customer base. The Customer Success Manager serves as the internal voice of the customer while working with other NI teams to exceed customer expectations. This role will work with some of NI's enterprise and mid-market customers across a broad set of industries (transportation, semiconductor, aerospace/defense, etc.). Duties And Responsibilities Serve as the main point of contact supporting a portfolio of accounts throughout all phases of the customer lifecycle post-deployment. Gain an understanding of client’s use cases and desired business outcomes and help them achieve these goals with NI product & services. Execute on customer engagement strategies including consistent QBR, success plans, and monthly reviews. Collaborate with NI Sales team to expand customer relationships & ensure renewals & expansions. Effectively prioritize and manage escalating customer issues as needed and identify solutions/resources required. Inform customers of NI product roadmap & provide continuous customer feedback to NI’s Product team on features that will help drive customer outcome realization. Minimum Requirements Experience managing a group of enterprise and mid-market customers, owning a total book of business of $10m in ARR. 4+ years of customer success experience in a B2B SaaS organization. General knowledge of cloud architecture as well as on-premises IT landscape. Broad knowledge and experience in the automated test industry is desired. Excellent communication skills and ability to adapt narrative to different stakeholders. Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organization. Experience in Salesforce, ServiceNow, and Gainsight preferred. Bachelor’s Degree or Equivalent Experience. Available to travel up to 35%. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Austin, Texas, United States Jacobs Full timeJob Title: Customer Success ManagerAt Jacobs, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the successful adoption and renewal of our StreetLight InSight product among our transportation and urban planning industry customers.Key...
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Customer Success Manager
1 month ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute comprehensive customer...
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Customer Success Manager
2 months ago
Austin, United States Iodine Software Full timeJob Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
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Customer Success Manager
1 month ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Iodine Software. As a key member of our Customer Experience team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our clinical AI technology.About Iodine SoftwareIodine...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Iodine Software. As a key member of our Customer Experience team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our clinical AI technology.About Iodine SoftwareIodine...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States Primary Talent Partners Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Primary Talent Partners. As a key member of our organization, you will be responsible for driving customer success and delivering measurable outcomes.Key Responsibilities:Develop and execute customer success plans to drive business growth and customer...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States CareerCraft Full timeJob Title: Customer Success ManagerCareerCraft is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our school district clients achieve their goals and objectives through our online platform.Key Responsibilities:Build and maintain strong...
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Customer Success Manager
2 weeks ago
Austin, United States Userpilot Full timeCompany and Job Overview Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and...
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Customer Success Manager
4 days ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerTransforming Healthcare with Iodine SoftwareIodine Software is an innovative enterprise AI company that is revolutionizing the healthcare industry by automating complex clinical tasks, generating insights, and empowering intelligent care. As a Customer Success Manager, you will play a critical role in developing a positive...
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Customer Success Manager
2 weeks ago
Austin, Texas, United States Toolio Full timeAbout UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing innovative solutions that help retailers navigate the complexities of the industry.Our cloud-based merchandise planning platform is designed to automate critical workflows, provide real-time insights, and enable data-driven merchandising decisions.We're trusted by...
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Customer Success Manager
5 months ago
Austin, United States Dealhub Full timeDescription DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...
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Manager, Customer Success
1 month ago
Austin, United States Zendesk Full timeJob Description As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention. This role requires a blend of team leadership, hands-on engagement, strategic thinking and operational rigor. You'll need to be a systematic thinker,...
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Customer Success Manager
4 weeks ago
Austin, United States Primary Talent Partners Full timePrimary Talent Partners has 1 opening for a Customer Success Manager to join our client. This is a W2 contract opening, contract extensions are based on performance, budget, and business needs. Pay: $50/hr Duration: 6-month W2 contract through 11/26/2024 US Citizenship or Green Card required Location: Hybrid in Austin, TX Description: The Customer Success...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States SpyCloud Full timeCustomer Success ManagerAustin TXJob Description/Summary: The Customer Success Manager at SpyCloud is responsible for maintaining long-term relationships with customers to understand their organization, impact on their business, and key product/service needs. This role focuses on increasing revenue while providing a solid continuum across all elements of the...
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Customer Success Manager
3 months ago
Austin, United States Restream, Inc. Full timeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager . As a key member of our customer success team, you will play a pivotal role in ensuring the satisfaction and success of our valued clients. What You'll Do Manage a book of business consisting of existing Restream customers on our self-serve and...
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Customer Success Manager
2 months ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
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Manager, Customer Success
3 months ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
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Customer Success Manager
2 months ago
Austin, Texas, United States Toolio Full timeAbout UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing cutting-edge merchandise planning solutions. Our cloud-based platform empowers next-generation retailers to automate critical workflows, gain real-time insights, and make data-driven merchandising decisions.The OpportunityWe're seeking a highly skilled Customer Success...