We have other current jobs related to this field that you can find below
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Guest Services
4 weeks ago
Los Angeles, California, United States Auxiliary Services Full timePlease review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that...
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Guest Service Agent
1 week ago
Los Angeles, United States Sonesta International Hotels Full timeJob Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
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Guest Service Agent
3 weeks ago
Los Angeles, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
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Guest Service Manager
1 week ago
Los Angeles, United States The Hoxton Full timeJob Description Job overview: We are looking for a GUEST SERVICE MANAGER to join our Front Office team at The Hoxton, Downtown LA. We are an ambitious company in need of someone who will take on the crucial role of supporting the success of our dynamic property and to support the management of the day to day front office operations. What you'll...
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RCFE Executive Director
4 weeks ago
Los Angeles, United States Commonwealth Royale Guest Home Full timeDirector of Operations / Executive Director / RCFE AdministratorA current State of California RCFE Administrator certificate (Required)Hang License as RCFE Administrator in facilityCreate key indicator tracking log for care, labor expenses, census, activities, exercise classes, and other expensesCollaborate with and manage all vendors (pharmacy, physicians,...
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RCFE Executive Director
1 month ago
Los Angeles, California, United States Commonwealth Royale Guest Home Full timeDirector of Operations / Executive Director / RCFE AdministratorA current State of California RCFE Administrator certificate (Required)Hang License as RCFE Administrator in facilityCreate key indicator tracking log for care, labor expenses, census, activities, exercise classes, and other expensesCollaborate with and manage all vendors (pharmacy, physicians,...
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Guest Services Ambassador
1 month ago
Los Angeles, United States Aparium Hotel Group Full timeGUEST SERVICES AMBASSADOR Reports to Director of Rooms and Guest Service Managers; position is non-exempt Who We Are Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as...
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Guest Service Agent
7 days ago
Los Angeles, United States Hilton Los Angeles Airport Full timeDescriptionThe Hilton Los Angeles Airport is located just a short drive from Hollywood Park, Manhattan Beach, and Santa where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, 401k, career growth opportunities and our Go Hilton travel discount program. In addition, the...
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Guest Service Agent
2 months ago
Los Angeles, California, United States The Hoxton Full timeJob DescriptionJob descriptionOverview:We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in...
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Guest Service Agent
3 months ago
Los Angeles, United States Accor Full timeJob Description Job description Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to...
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Guest Service Representative
2 months ago
Los Angeles, United States Pacifica Hotels Full time** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03544 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding, flexible Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on,...
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Guest Services Associate
5 days ago
Los Angeles, California, United States Marriott International, Inc Full timeCompensation: $20.00/hourJob Category: Rooms & Guest Services OperationsPosition OverviewAs a Guest Services Associate, you will be the first point of contact for our guests, providing a warm welcome and assisting them throughout their stay. Your responsibilities will include:Greeting and guiding guests to their accommodations.Opening doors and providing...
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Guest Services Representative
5 days ago
Los Angeles, California, United States Silver Lake Pool & Inn Full timeGUEST SERVICES REPRESENTATIVE | SILVER LAKE POOL & INNPOSITION OVERVIEW:We are seeking a personable Guest Services Representative to deliver our renowned hospitality experience. From welcoming guests during check-in to addressing ongoing inquiries and requests, our Guest Services Representatives are essential in crafting a memorable stay for our...
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Guest Services Supervisor
7 hours ago
Los Angeles, California, United States Qonten Full timeGuest Services SupervisorAs a pivotal member of our team, the Guest Services Supervisor will oversee the front desk operations to ensure that all procedures are executed in alignment with company policies. This role involves monitoring front desk agents and telephone attendants to guarantee that calls are answered promptly and that guests receive the...
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Guest Services Supervisor
5 days ago
Los Angeles, California, United States Qonten Full timeGuest Services SupervisorAs a pivotal member of our team, the Guest Services Supervisor will oversee the daily operations of the front desk and guest services. This role is essential in ensuring that all established protocols are adhered to, guaranteeing a seamless experience for our guests.Key Responsibilities:Monitor front desk personnel and telephone...
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Guest Services Coordinator
20 hours ago
Los Angeles, California, United States Aramark Full timeJob OverviewThe Guest Services Coordinator plays a vital role in ensuring visitor satisfaction by managing bookings, addressing guest inquiries, and effectively resolving or escalating any issues that may arise. Key ResponsibilitiesThe specific duties and responsibilities of this role may differ based on the requirements of the location and the needs of the...
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Guest Services Representative
5 days ago
Los Angeles, California, United States Journal Hotels Full timeJob OverviewPosition Title: Guest Services RepresentativeDepartment: Front OfficeReports To: Front Office ManagerFLSA Status: Non-ExemptAbout Journal HotelsJournal Hotels is dedicated to providing an exceptional hospitality experience that reflects the essence of our locations. We pride ourselves on our commitment to quality service and creating memorable...
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Guest Service Representative
3 months ago
Los Angeles, United States Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...
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Guest Services Representative
5 days ago
Los Angeles, California, United States Avion Hospitality Full timePosition Overview The Guest Services Representative plays a crucial role in ensuring a welcoming atmosphere for all visitors. This position involves greeting and registering guests, delivering exceptional service throughout their stay, and managing the guest's account upon departure. Key responsibilities include guest registration, reservation management,...
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Guest Services Representative
5 days ago
Los Angeles, California, United States Avion Hospitality Full timePosition Overview The Guest Services Representative plays a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and efficiently managing the guest's account upon departure. Key responsibilities include guest registration, reservation management, and providing concierge support. The role demands a commitment...
Director - Guest Service
2 months ago
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Job Description
Operational
Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel
Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
Ensures strict control of room keys for guests and other departments
Conduct frequent and thorough inspections together with the Housekeeping Manager.
Maximizes room sales and revenues for the hotel
Guest Service
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
Personally and frequently verify that guest’s check-in/out is receiving the best possible service in line with Accor’s standards.
Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness
Greet and assist at the check in of guests
Ensure a speedy telephone and message service at all times for guests
Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
People Management
Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development
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