Guest Services Associate
2 weeks ago
$20.00/hour
Job Category:
Rooms & Guest Services Operations
Position Overview
As a Guest Services Associate, you will be the first point of contact for our guests, providing a warm welcome and assisting them throughout their stay. Your responsibilities will include:
- Greeting and guiding guests to their accommodations.
- Opening doors and providing assistance to guests as they arrive and depart.
- Informing guests about hotel amenities, services, and local attractions.
- Transporting luggage to and from guest rooms and managing luggage storage.
- Assisting guests with vehicle entry and exit, including loading and unloading luggage.
- Providing directions and arranging transportation services as needed.
Key Responsibilities
In this role, you will:
- Communicate parking procedures and other relevant information to guests.
- Adhere to all company policies and report any incidents or unsafe conditions.
- Maintain a professional appearance and uphold confidentiality standards.
- Welcome and acknowledge all guests, addressing their needs and ensuring a positive experience.
- Engage with guests using clear and professional language.
- Develop and sustain positive relationships with colleagues and guests alike.
- Meet quality assurance expectations and standards.
- Perform physical tasks, including lifting and moving objects, as required.
Preferred Qualifications
Education:
High school diploma or equivalent.
Experience:
No prior experience necessary.
Supervisory Experience:
Not required.
Licenses or Certifications:
None required.
Compensation and Benefits
The pay range for this position is $20.00 per hour, with additional benefits including health care, retirement plans, paid time off, life insurance, and disability coverage. Eligibility for benefits may vary based on company policies.
Marriott International is committed to fostering a diverse workforce and maintaining an inclusive culture. We uphold non-discrimination policies and consider qualified applicants with criminal histories in accordance with applicable laws.
At W Hotels, we strive to ignite curiosity and expand horizons. Our mission is to create memorable experiences for our guests while promoting a culture of innovation and excellence.
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