Current jobs related to Guest Service Agent - Los Angeles - Sonesta International Hotels

Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure thatoccupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with clientrequests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will berequired to perform general administrative duties, but not limited to, contracts, meeting room logistics, group roominglists, and compiling/updating reports as needed. The SC will also handle Social, Military, Education, Religious andFraternity (SMERF) group blocks and meetings as guided by the Director of Sales.Job DescriptionA Culture of CaringWe aspire to greet every Sonesta guest with a spirit of warmth and welcoming. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. In fact, we consider ourselves more than a hotel. We're a member of the communities we serve.Caring for Employees. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. The longevity of our team is all the proof we need that our unique culture creates a rewarding environment. It's that Sonesta spirit that keeps our guests coming back.Caring for Tradition & Communities. Sonesta takes enormous pride in preserving what our guests have come to discover: local culture. We infuse a property's design with local artful touches. We offer cuisine at our tables and art on our walls that reflect the region. Our passion for all things local keeps us from becoming a cookie-cutter hotel chain.We also encourage our general managers to practice their own entrepreneurial and community spirit in a way that serves their home town. Whether hosting a fund raiser for a local charity, supporting the local music scene, or giving back in other ways to the community that supports them, Sonesta's culture of caring keeps on giving.Integrity. Authenticity. Quality. Concern. These four cornerstones keep the Sonesta family of hotels, guests, employees and communities strong. We invite you to experience our Culture of Caring for yourself.Sonesta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristics protected by local, state, or federal laws, rules, or regulations.Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:•Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. •Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.•Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.•Responsible to maintain the security of cash, credit card transactions, and guest information.•May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.•Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. •Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.•Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.•Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.•Issue, control and release guest safe-deposit boxes.•Comply with federal, state and local laws regarding health, safety, and alcohol services.•Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:•High School diploma or equivalent required.•One year of previous hotel experience, or retail customer service preferred.•Previous background from the extended stay industry preferred.•Ability to speak, read, and write fluent English; other languages beneficial.•Professional verbal and written communication skills.•Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.•Problem solving, reasoning, motivating, organizational and training abilities preferred.•Experience with Microsoft Office and Opera systems preferred.•Will be required to obtain a ServSafe certification.•May be required to obtain a TIPS certification.•Valid driver's license required.•Frequently standing up, bending, climbing, kneeling, and moving about the facility.•Carrying, lifting or pulling items weighing up to 50 pounds.•Frequently handling objects and equipment.•Standing for extended periods of time.•Will be required to work mornings, evening, weekends, and holidays.Job DescriptionA Culture of CaringWe aspire to greet every Sonesta guest with a spirit of warmth and welcoming. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. In fact, we consider ourselves more than a hotel. We're a member of the communities we serve.Caring for Employees. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. The longevity of our team is all the proof we need that our unique culture creates a rewarding environment. It's that Sonesta spirit that keeps our guests coming back.Caring for Tradition & Communities. Sonesta takes enormous pride in preserving what our guests have come to discover: local culture. We infuse a property's design with local artful touches. We offer cuisine at our tables and art on our walls that reflect the region. Our passion for all things local keeps us from becoming a cookie-cutter hotel chain.We also encourage our general managers to practice their own entrepreneurial and community spirit in a way that serves their home town. Whether hosting a fund raiser for a local charity, supporting the local music scene, or giving back in other ways to the community that supports them, Sonesta's culture of caring keeps on giving.Integrity. Authenticity. Quality. Concern. These four cornerstones keep the Sonesta family of hotels, guests, employees and communities strong. We invite you to experience our Culture of Caring for yourself.Sonesta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristics protected by local, state, or federal laws, rules, or regulations.Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:•Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. •Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.•Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.•Responsible to maintain the security of cash, credit card transactions, and guest information.•May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.•Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. •Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.•Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.•Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.•Issue, control and release guest safe-deposit boxes.•Comply with federal, state and local laws regarding health, safety, and alcohol services.•Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:•High School diploma or equivalent required.•One year of previous hotel experience, or retail customer service preferred.•Previous background from the extended stay industry preferred.•Ability to speak, read, and write fluent English; other languages beneficial.•Professional verbal and written communication skills.•Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.•Problem solving, reasoning, motivating, organizational and training abilities preferred.•Experience with Microsoft Office and Opera systems preferred.•Will be required to obtain a ServSafe certification.•May be required to obtain a TIPS certification.•Valid driver's license required.•Frequently standing up, bending, climbing, kneeling, and moving about the facility.•Carrying, lifting or pulling items weighing up to 50 pounds.•Frequently handling objects and equipment.•Standing for extended periods of time.•Will be required to work mornings, evening, weekends, and holidays.Job DescriptionA Culture of CaringWe aspire to greet every Sonesta guest with a spirit of warmth and welcoming. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. In fact, we consider ourselves more than a hotel. We're a member of the communities we serve.Caring for Employees. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. The longevity of our team is all the proof we need that our unique culture creates a rewarding environment. It's that Sonesta spirit that keeps our guests coming back.Caring for Tradition & Communities. Sonesta takes enormous pride in preserving what our guests have come to discover: local culture. We infuse a property's design with local artful touches. We offer cuisine at our tables and art on our walls that reflect the region. Our passion for all things local keeps us from becoming a cookie-cutter hotel chain.We also encourage our general managers to practice their own entrepreneurial and community spirit in a way that serves their home town. Whether hosting a fund raiser for a local charity, supporting the local music scene, or giving back in other ways to the community that supports them, Sonesta's culture of caring keeps on giving.Integrity. Authenticity. Quality. Concern. These four cornerstones keep the Sonesta family of hotels, guests, employees and communities strong. We invite you to experience our Culture of Caring for yourself.Sonesta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristics protected by local, state, or federal laws, rules, or regulations.Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:•Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. •Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.•Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.•Responsible to maintain the security of cash, credit card transactions, and guest information.•May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.•Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. •Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.•Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.•Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.•Issue, control and release guest safe-deposit boxes.•Comply with federal, state and local laws regarding health, safety, and alcohol services.•Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:•High School diploma or equivalent required.•One year of previous hotel experience, or retail customer service preferred.•Previous background from the extended stay industry preferred.•Ability to speak, read, and write fluent English; other languages beneficial.•Professional verbal and written communication skills.•Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.•Problem solving, reasoning, motivating, organizational and training abilities preferred.•Experience with Microsoft Office and Opera systems preferred.•Will be required to obtain a ServSafe certification.•May be required to obtain a TIPS certification.•Valid driver's license required.•Frequently standing up, bending, climbing, kneeling, and moving about the facility.•Carrying, lifting or pulling items weighing up to 50 pounds.•Frequently handling objects and equipment.•Standing for extended periods of time.•Will be required to work mornings, evening, weekends, and holidays.Job DescriptionJob DescriptionA Culture of CaringWe aspire to greet every Sonesta guest with a spirit of warmth and welcoming. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. In fact, we consider ourselves more than a hotel. We're a member of the communities we serve.Caring for Employees. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. The longevity of our team is all the proof we need that our unique culture creates a rewarding environment. It's that Sonesta spirit that keeps our guests coming back.Caring for Tradition & Communities. Sonesta takes enormous pride in preserving what our guests have come to discover: local culture. We infuse a property's design with local artful touches. We offer cuisine at our tables and art on our walls that reflect the region. Our passion for all things local keeps us from becoming a cookie-cutter hotel chain.We also encourage our general managers to practice their own entrepreneurial and community spirit in a way that serves their home town. Whether hosting a fund raiser for a local charity, supporting the local music scene, or giving back in other ways to the community that supports them, Sonesta's culture of caring keeps on giving.Integrity. Authenticity. Quality. Concern. These four cornerstones keep the Sonesta family of hotels, guests, employees and communities strong. We invite you to experience our Culture of Caring for yourself.Sonesta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristics protected by local, state, or federal laws, rules, or regulations.Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.Responsible to maintain the security of cash, credit card transactions, and guest information.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.Sales Coordinator JOB OVERVIEW: The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will be required to perform general administrative duties, but not limited to, contracts, meeting room logistics, group rooming lists, and compiling/updating reports as needed. The SC will also handle Social, Military, Education, Religious and Fraternity (SMERF) group blocks and meetings as guided by the Director of Sales.DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.Develop and maintain assigned segmentation goals to achieve revenue targets for the hotel.Develop and maintain relationships with key clients to produce targeted room night goals.Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.Communicate operational problems that impact the effectiveness of hotel sales performance.Work with group prospecting websites as defined by the DOS and/or RSD.Assist in creating and implementing hotel-level tactical sales plans that drive measurable occupancy, average rate, and extended stay business volume.Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.Act as "Manager on duty" as required.Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.Ensure compliance with federal, state and local laws regarding health, safety, food and alcohol services.Perform other duties as assignedQUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience, or retail customer service preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to work mornings, evening, weekends, and holidays.Additional Job Information/Anticipated Pay RangePay range $20 to $23. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.