Patient Service Representative
2 months ago
** Patient Service Representative**
**Job Category****:** Practice Operations **Requisition Number****:** PATIE004451 Showing 1 location **Job Details**
**Description**
**Obstetrics and Gynecology of Indiana** is a division of Axia Women's Health, one of the largest integrated women's health care groups in the United States. Comprised of nearly 400 providers and 150 care center locations, Axia Womens Health offers a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. As our impressive growth continues across Indiana, we are currently recruiting a Patient Service Representative to help us continue our tradition of delivering quality OB/GYN care at our location in Carmel, IN.
The PSR (Medical Receptionist) will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:
* Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
* Greet patients/visitors and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
* Explain financial requirements to patients; collect and record copays as required.
* Perform registration functions for new and existing patients.
* Schedule patient appointments per guidelines given and finalize patient schedules for previous day.
* Maintain confidentiality regarding all patients.
* Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
* Other duties as assigned.
Qualified candidates can:
* Adapt to changing priorities and business needs
* Be flexible and not easily flustered
* Give great customer service
* Work in a fast-paced innovative environment
* Focus on what is best for the team over the individual
* Work 40 hours per week
**FULL TIME BENEFITS SUMMARY:**
* Medical, Dental, Vision Insurance Options
* Paid Time Off, Paid Holidays, Additional Time Off for Volunteer Work
* Company Paid Life Insurance, Short Term & Long Term Disability
* Flexible Spending Accounts
* Employee Assistance Program
* 401K with matching
**Equal Opportunity Employer**
**Qualifications**
**Skills**
**Preferred**
**Customer Service** *Advanced* **Behaviors**
**Required**
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**Team Player****:** Works well as a member of a group
**Preferred**
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**:**
**Motivations**
**Preferred**
**Self-Starter****:** Inspired to perform without outside help
**:**
**Education**
**Experience**
**Preferred**
Medical Office Experience Preferred but not required
**Licenses & Certifications**
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