Patient Service Representative

3 weeks ago


Carmel, United States OneZone Full time

**Patient Service Representative**

Feb 16, 2022

WHAT WE NEED

A person who loves the challenge of making people smile

WHO WE ARE LOOKING FOR

When people come into a doctors office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently and send them home with a sincere goodbye. Its not the job for everyone but it might be just the right job for you.

WHAT YOU WILL DO

Provide exemplary customer service; greet and direct patients, family members, and other visitors.

Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.

Schedule appointments and accurately enters data into scheduling system.

Register patients and enters or updates demographic and insurance information into EMR system.

Communicate with clinical staff to maintain patient flow and update waiting patients.

Collect patient payments; applies payments and adjustments to patient accounts.

Balance daily encounter forms and cash drawers.

WHAT IT TAKES TO SUCCEED

Strong customer service skills

Proficient computer skills

Professional telephone etiquette

Ability to interact with others in a calm, friendly and caring manner

Active listening skills and empathy toward others

High attention to detail

Strong organizational and analytical skills

Ability to follow well-defined instructions and comply with regulations, standards and procedures

Ability to multi-task in a fast-paced environment

Ability to maintain confidentiality of sensitive information

**Experience Required:** Preferred



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