Patient Services Representative

2 months ago

Carmel, United States Goodman Campbell Brain and Spine Full time
Job DescriptionJob DescriptionGoodman Campbell Team

At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.

We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have – with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.

Job Summary

We are seeking a dedicated and capable Patient Service Representative to streamline our patient experience for new patient referrals - including documentation, communication and scheduling. This position plays a key role in facilitating and expediting patient care. This position will have the opportunity to work in multiple GCBS offices.

Our Patient Service Representative’s responsibilities include (but are not limited to) detailed maintenance of accurate incoming referral documentation, delivering a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients to ensure efficient workflow of scheduling.

To be successful in this role, you should exhibit excellent customer service abilities to align with Goodman Campbell’s dedication to a positive patient experience. Outstanding referral representatives are detailed and accurate while striving for efficiency. As this role is a vital part of our organization, active communication and respectful collaboration with peers is essential.

Job Duties

  1. Detailed maintenance of accurate incoming referral documentation.
    1. Review incoming faxes for completeness and file appropriately according to content
    2. Application of knowledge and judgement based on urgency
    3. Obtain missing items from referral source (physician office, patient, etc.)
    4. Manage and track incomplete faxes on a daily basis
    5. Problem solving skills
  1. Deliver a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients.
    1. Schedule new patient appointments
    2. Schedule an appointment with the appropriate provider based on protocols and patient or referral source preference/request
    3. Obtain patient information and register in electronic health record (NextGen)
    4. Inform the patient of items or information needed for the visit
    5. Generate and send the required paperwork to the patient before the visit
    6. Notify referral source of appointment scheduled
    7. Answer non-medical questions as needed
  1. Monitor new patient medical records.
    1. File records based on the appointment date, provider, and location.
  2. Collaborate with all necessary GCBS team members respectfully to ensure efficient workflow of scheduling.
  1. Perform other related duties as assigned or requested.


Knowledge, Skills, and Abilities Required

  1. Dedication to excellent customer service.
  2. Exceptional attention to detail.
  3. Alignment with HIPAA regulations.
  4. Respect for organizational policies, procedures, systems, and objectives.
  5. Ability to collaborate and communicate clearly.
  6. Ability to respectfully interact with physicians, providers, peers, and patients.
  7. Ability to drive efficiency and accuracy.
  8. Ability to work independently.
  1. Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system.

Educational and Experience Required

Education: High school diploma or equivalent

Preferred Experience: 1-3 years medical office or hospital experience

Physical Demands

Able to sit for an extended period of time in focused work.

Long periods of telephone and computer work.

  • Patient Service Representative

    2 months ago

    Carmel, United States Regional Women's Health Group Full time

    ** Patient Service Representative** **Job Category****:** Practice Operations **Requisition Number****:** PATIE004451 Showing 1 location **Job Details** **Description** **Obstetrics and Gynecology of Indiana** is a division of Axia Women's Health, one of the largest integrated women's health care groups in the United States. Comprised of nearly 400 providers...

  • Patient Service Representative

    3 months ago

    Carmel, United States OneZone Full time

    **Patient Service Representative** Feb 16, 2022 WHAT WE NEED A person who loves the challenge of making people smile WHO WE ARE LOOKING FOR When people come into a doctors office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their...

  • Patient Service Representative

    1 week ago

    Carmel, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Patient Service Representative in our Carmel, IN clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! This is a part time position and will work: Tuesday 7:30a-5:00p Wednesday 7:30a-5:00p Thursday...

  • Patient Service Representative

    10 hours ago

    Carmel, United States Axia Women's Health Full time

    About Axia Women's HealthWe are a leading healthcare provider dedicated to delivering personalized care to women. Our vision is to lead the way in improving women's health, and we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves.Job SummaryWe are seeking a full-time Patient Service...

  • Patient Service Representative

    7 days ago

    Carmel, United States Axia Women’s Health Full time

    Job Details Description At Axia Women’s Health,  recognized as a Great Place to Work for a 3rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania,...

  • Patient Service Representative

    3 weeks ago

    Carmel, United States Franciscan Health Full time

    Franciscan Health Carmel12188 B N Meridian St Carmel, Indiana 46032PSRWHO WE ARE Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful...

  • Patient Access Representative

    2 weeks ago

    Carmel, United States OrthoIndy Northwest Full time

    Facility :OrthoIndy St V Carmel, IN Department : Clinic Services Shift Details :Mon - Fri 830-5 Great people are the backbone to great care and patient satisfaction. In return, we’ll have your back—offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life...

  • Patient Access Representative

    1 week ago

    Carmel, United States OrthoIndy Hospital Northwest Full time

    Facility: OrthoIndy St V Carmel, IN Department: Clinic ServicesShift Details: Mon - Fri 830-5Great people are the backbone to great care and patient satisfaction. In return, we'll have your back-offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our...

  • Patient Access Representative

    3 weeks ago

    Carmel, United States OrthoIndy Hospital Northwest Full time

    Facility: OrthoIndy St V Carmel, IN Department: Clinic Services Shift Details: Mon - Fri 830-5 Great people are the backbone to great care and patient satisfaction. In return, we'll have your back-offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for...

  • Patient Service Representative

    3 months ago

    Carmel, United States Axia Women’s Health Full time

    Job Details Description At Axia Women’s Health,  recognized as a Great Place to Work for a 2nd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania,...

  • Patient Access Representative

    2 months ago

    Carmel, United States Urology of Indiana Full time

    About the Role The Patient Access Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office. What You'll Be Doing Exceed daily expectations and goals, with minimal error, while maintaining contact...

  • Patient Services Coordinator

    4 days ago

    Carmel, Indiana, United States The Center for Fully Functional Health Full time

    Are you the right fit?1) Exceptional attention to detail2) Friendly and effective communicator3) Minimum of 4 years experience in a medical office or healthcare setting4) Comfortable promoting services or products to eligible patients5) Tech-savvy individualIf you resonate with these qualities, we invite you to explore this opportunity.At The Center for...

  • Patient Service Representative, Physician Practice

    1 month ago

    Carmel, United States Franciscan Health Full time

    Franciscan Health Carmel 12188 B N Meridian St Carmel, Indiana 46032 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for...

  • Customer Service Representative

    3 months ago

    Carmel, United States CorVel Full time

    ** Customer Service Representative** **Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO005219 Showing 1 location **Job Details** **Description** **JOB SUMMARY:** Responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state...

  • Patient Sales Representative

    2 weeks ago

    Carmel, United States The Center for Fully Functional Health Full time

    If you love to:1) Connect with people2) Sell products and services you believe in3) Check tasks off a to-do list4) Hit motivating commission goalsWe’ve got the perfect job for you!We are The Center for Fully Functional Health, a state-of-the-art Functional & Integrative Medicine practice and MedSpa in Carmel, Indiana. We believe strongly in our mission to...

  • Client Service Representative

    2 months ago

    Carmel, United States Nationalrr Full time

    **Client Service Representative** National Record Retrieval is a locally owned legal services company that is growing quickly and seeking talent. We specialize in medical record retrieval representing a nationwide client base. Coordination between medical providers, copy services, law firms, and the client is the key to delivering a quality service....

  • AT&T Customer Service Representative

    1 week ago

    Carmel, United States Pinakle Full time

    Job DescriptionJob DescriptionPinakle is seeking a tenacious AT&T Customer Service Representative to join our dynamic team! We are a rapidly growing sales firm in the Indianapolis area that works alongside prominent clients in the telecommunications industry, including AT&T. Our goal is to connect customers to our clients' efficient and reliable...

  • Guest Service Representative

    2 months ago

    Carmel, United States Fairfield Carmel Full time

    Job DescriptionJob DescriptionFairfield by Marriott Indianapolis Carmel of Schahet Hotels is currently looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team! Job SummaryGuest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs...

  • Guest Service Representative

    2 months ago

    Carmel, United States Fairfield Carmel Full time

    Fairfield by Marriott Indianapolis Carmel of Schahet Hotels is currently looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team! Job Summary Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality...

  • Client Service Representative

    3 months ago

    Carmel, United States VCA Animal Hospitals Full time

    Client Service Representative VCA Companion AMC We are seeking a Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...