Customer Service Rep

4 weeks ago


Mansfield, United States Diversified Power Systems Inc Full time

Customer service representative is responsible for interacting directly with customers who reach out to the company for assistance. They may perform a variety of duties, from taking orders to checking the status of a shipment. In many instances, customer service representatives are responsible for resolving customer concerns and complaints. The representative might check the status of a shipment to provide a better estimated arrival time or assist the customer with the return of an unsatisfactory product. Customer service representatives will assist with many different customer requests throughout the day. It’s important for these individuals to maintain a friendly demeanor with a flexible approach to problem solving. It helps greatly for these representatives to have a thorough understanding of the industry they’re working in. A representative for a pharmaceutical company will be able to assist customers more effectively with a sound understanding of the products that the company produces. Job Responsibilities Taking orders Processing returns Checking shipping statuses Processing billing Checking on fees and charges Giving customers detailed information on products and services Answering customer questions Listening to and resolving customer complaints Following scripted conversations for routine caller needs Helping customers resolve service issues Identifying the cause for interruptions in service Checking on the status of customer accounts Canceling product orders Updating customer accounts Referring customers to supervisors or specialists as needed Employment Type: Full Time Salary: $22 - $38 Hourly Bonus/Commission: No



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