Customer Service Representative
3 weeks ago
About UCX, formerly Belknap White Group
Our successful evolution from 1870s wholesalers into the largest independent flooring distributor in the US comes from being customer-focused on the best people, the best products and the best service. In fact, our name stands for Ultimate Customer Experience.
We maintain a family business culture as we continue to grow. Our values indicate the kind of people we empower here: Take ownership ? Be a good human ? Be adaptive to change ? Go the extra mile ? Collaborate & communicate ? Celebrate success
As we've continued to thrive, we've brought together Belknap White, JJ Haines, STC and other like-minded businesses into our ever-growing family as UCX, part of Mancini Companies.
UCX is currently seeking a Customer Service Representative in our Mansfield, MA location.
The customer service representative is responsible for providing effective customer service for all internal and external customers
Essential Job Functions include:
Process orders, prepare correspondence, and respond to customer needs to ensure customer satisfaction.
Act as liaison between customer and salesperson
Provide product and services information to customers.
Resolve customer issues with accuracy and efficiency.
Heavy call volume both incoming and outgoing.
Sorting, confirming & crediting of invoices.
Position Requirements
High School Diploma required, associate or bachelor's degree preferred.
At least three years of experience in a call center or customer service environment.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Excellent oral and written communication skills.
Effective problem solving and motivational skills. Strong analytical, negotiation and people skills.
Self-motivated and dependable
Full-Time/Part-Time
Full-Time
Shift
Days
Division
UCX Northeast
Exempt/Non-Exempt
Non-Exempt
Location
Mansfield
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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