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Vendor Specialist
2 months ago
If you are wondering why you should work for us, here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
The Vendor Specialist is responsible for working as a liaison between MCM and the Law Firms to ensure process adherence. This includes account analysis via automated and manual processes & training law firms for increased performance. The position will also include problem solving along with support and ownership of subject matter expert areas and projects.
RESPONSIBILITIES
Ensure all outsourced accounts are handled accurately. 30%
Promote internal and external relationships with law firms and internal partners. 25%
Act as a subject matter expert for one or more business entities. 20%
Improve operational procedures to increase efficiency and profitability. 10%
Provide regular tracking and reporting into daily processes and/or financial performance. 10%
Perform other duties, as assigned. 5%
MINIMUM REQUIREMENTS
EDUCATION:
High School Diploma
EXPERIENCE:
1-2 years customer service or clerical experience
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Experience using Microsoft Office
Strong written and verbal communication skills
Ability to process Data Entry
Ability to work in a team
Problem solving skills
PREFERRED QUALIFICATIONS
EDUCATION:
Associate's
EXPERIENCE:
Experience in a customer-facing role and/or the legal field
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Knowledge of Salesforce
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.
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