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National Account Manager
2 months ago
McLane is one of the largest and most stable supply chain services leaders in the United States. We’ve been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.
Job Description
Responsible for the management of the daily communication and activity surrounding the inventory control of Retail operations. Ensure that the quality, quantity, and cost of goods are within the expectations of our customers, while achieving operational business goals. Integrate customer service with the expectations of the various distribution centers through business process alignment and training. Handle questions or complaints and offer solutions. Ensure inventory in the right place at the right time in the right quantities to service our customers. Manage processes and procedures as they pertain to customer service, buying and national account interactions.
Job Duties
Build and develop broad based relationships with our distribution warehouse personnel to achieve best business results as aligned with SOPs and business initiatives.
Develop, monitor, review, track and report monthly to senior management on established KPIs for inventory control purposes.
Ensure continuous improvement in DC operation processes and customer service processes for the benefit of internal customer service team and external customers.
Oversee and improve inventory purchasing process for effective cost control decisions while working with the buyers.
Work with the national account team to manage forecasts, LTO, and special purchases based on customer parameters and needs.
Work with national account managers and/or customers on inventory allocations based on customer specific metrics.
Work with buyers and DCs on product quality expectations, including shelf issues and decisions.
Work with logistics team to ensure service metrics are met and investigate issues as the arise.
Ensure optimal inventory levels and costs to properly service the customers.
Manager and reconcile inventory levels at all warehouse locations.
Other duties may be assigned.
Qualifications
Bachelor’s degree (BS, BA) required in Business, Supply Chain, Logistics or related area.
2 or more years of supervisory experience required.
5 or more years related experience in purchasing, customer service, accounting, warehousing and/or transportation.
Experience in the food service industry preferred.
Foster a supportive and collaborative environment internally and with warehouses.
Outstanding written and verbal communication skills.
Proven ability to achieve results through persistent negotiations, appropriate allocation of resources, strong communication skills and good judgment.
Ability to establish and maintain a range of contacts within and outside the company in a highly professional manner; must be tactful and articulate.
Working knowledge of Microsoft Office software products.
Working Conditions
This position is hybrid; Candidates with interest should be within a 50-minute commute to Bentonville, AR or willing to relocate.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location United States-Arkansas-Bentonville
Work Locations GR995 RL - Bentonville, AR
Job Sales
Schedule Full-time
Shift 1st - Day
Employee Status Regular
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