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Assistant Hotel Manager-Summit Hotel
2 months ago
Overview:
The Assistant Hotel Manager is your opportunity to join a great hospitality team. You will assist the General Manager with all day-to-day hotel operations. You will be responsible for leading the team on General Manager off-days, and helping create a culture of care, respect, integrity and trust. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and employees.
Responsibilities:- Assist Summit Hotel General Manager with all hotel responsibilities and projects.
- Work as Manager On Duty and a leader of the Summit Hotel team.
- Oversee Summit Front Desk and support all Hotel Operations in conjunction with the General Manager.
- Help define and create a culture which highlights care, respect, integrity and trust within the Summit team and for our guests.
- Assist with managing labor hours and hotel expenses.
- Listen to and manage guest complaints and oversee service recovery and resolution.
- Track ESS, NPS, and BSA scores and communicate with Management Team to meet goals.
- Communicate all policies, procedures and service standards to staff and ensure compliance.
- Walk and inspect hotel public areas and guest rooms to ensure high standards are met.
- Assist with guest recovery of detractor scores in guest surveys.
- Create strong communication lines between staff, guests, and management.
- Assist in recruiting, interviewing, hiring and training front line staff.
- Continue to develop training materials and programs for all hotel departments and the Lodging Department.
- Responsible for supporting pre-season and ongoing training sessions.
- Communicate frequently with lodging managers to set, assess, and discuss goals and complete operational planning.
- Approve schedules weekly with the General Manager and ensure all time entries are accurate in the payroll system for Summit Hotel departments.
- Mentor, coach, and counsel staff as needed.
- Work shifts as needed.
- Monitors the personal appearance of staff members and enforces the Big Sky Employee Handbook polices and guidelines.
- Ensures that the work environment is safe for employees and that employees have access to all safety materials and personal protective equipment required for job completion.
- Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
- Abide by and uphold Big Sky Resort and Boyne Resorts policies.
- Relevant degree and/or experience required.
- Previous leadership role/management and hospitality experience preferred.
- Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful.
- Ability to learn various systems and programs including Springer Miller Systems and Alice.
- Must have valid drivers license and be able to drive a company vehicle.
- Excellent leadership and interpersonal skills are required.
- Possess strong written and verbal communication skills, organization, detail oriented, sense of urgency, critical thinking and problem solving skills.
- Candidate must maintain a drive for excellence and consistent strong performance.
- Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.
- Seasonal interviewing, hiring and terminations required in a seasonal resort environment.
Be a part of our?full-time?year round team and enjoy these great benefits?
- Free Ski Pass for you, your spouse and dependents
- FREE Golf Pass for you, your spouse and dependents
- Free Scenic Lift Pass for you, your spouse and dependents?
- FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents?
- Steep Lodging discounts for accommodation for friends and family (blackout dates apply)?
- 25% off Food discount at all outlets?with charging privileges
- 20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts?
- Eligibility for affordable employee housing,?a short walk or free bus ride away from work??
- 401k and Health benefits for you and your family