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Assistant Hotel Manager-Summit Hotel

2 months ago

Big Sky, United States Big Sky Resort Full time

Overview:

The Assistant Hotel Manager is your opportunity to join a great hospitality team. You will assist the General Manager with all day-to-day hotel operations. You will be responsible for leading the team on General Manager off-days, and helping create a culture of care, respect, integrity and trust. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and employees.

Responsibilities:
  • Assist Summit Hotel General Manager with all hotel responsibilities and projects.
  • Work as Manager On Duty and a leader of the Summit Hotel team.
  • Oversee Summit Front Desk and support all Hotel Operations in conjunction with the General Manager.
  • Help define and create a culture which highlights care, respect, integrity and trust within the Summit team and for our guests.
  • Assist with managing labor hours and hotel expenses.
  • Listen to and manage guest complaints and oversee service recovery and resolution.
  • Track ESS, NPS, and BSA scores and communicate with Management Team to meet goals.
  • Communicate all policies, procedures and service standards to staff and ensure compliance.
  • Walk and inspect hotel public areas and guest rooms to ensure high standards are met.
  • Assist with guest recovery of detractor scores in guest surveys.
  • Create strong communication lines between staff, guests, and management.
  • Assist in recruiting, interviewing, hiring and training front line staff.
  • Continue to develop training materials and programs for all hotel departments and the Lodging Department.
  • Responsible for supporting pre-season and ongoing training sessions.
  • Communicate frequently with lodging managers to set, assess, and discuss goals and complete operational planning.
  • Approve schedules weekly with the General Manager and ensure all time entries are accurate in the payroll system for Summit Hotel departments.
  • Mentor, coach, and counsel staff as needed.
  • Work shifts as needed.
  • Monitors the personal appearance of staff members and enforces the Big Sky Employee Handbook polices and guidelines.
  • Ensures that the work environment is safe for employees and that employees have access to all safety materials and personal protective equipment required for job completion.
  • Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
  • Abide by and uphold Big Sky Resort and Boyne Resorts policies.
Qualifications:
  • Relevant degree and/or experience required.
  • Previous leadership role/management and hospitality experience preferred.
  • Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful.
  • Ability to learn various systems and programs including Springer Miller Systems and Alice.
  • Must have valid drivers license and be able to drive a company vehicle.
  • Excellent leadership and interpersonal skills are required.
  • Possess strong written and verbal communication skills, organization, detail oriented, sense of urgency, critical thinking and problem solving skills.
  • Candidate must maintain a drive for excellence and consistent strong performance.
  • Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.
  • Seasonal interviewing, hiring and terminations required in a seasonal resort environment.

Be a part of our?full-time?year round team and enjoy these great benefits?

  • Free Ski Pass for you, your spouse and dependents
  • FREE Golf Pass for you, your spouse and dependents
  • Free Scenic Lift Pass for you, your spouse and dependents?
  • FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents?
  • Steep Lodging discounts for accommodation for friends and family (blackout dates apply)?
  • 25% off Food discount at all outlets?with charging privileges
  • 20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts?
  • Eligibility for affordable employee housing,?a short walk or free bus ride away from work??
  • 401k and Health benefits for you and your family