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Front Office Supervisor, Overnight

2 months ago

Big Sky, United States Montage International Full time
Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Front Office Supervisor

SUMMARY

The Front Office Overnight Supervisor is responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. Enforces the Hotels Standards of Excellence in all areas supervised.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:
  • Manage and monitor activities of all employees in the Front Office department, making sure they adhere to the standards of excellence and to the guidelines set in the associate handbook, hotel policies and procedures, coaching, training, and correcting where needed.
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety, dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
  • Conduct briefing for all staff during the night shift and oversee the preparation of daily summary reports.
  • Check accommodations, make sure any special request is carried out accordingly, greet guests upon arrival and ensure escort to accommodations.
  • Manage the night shift in the department, ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
  • Ensure the accurate completion of the daily night audit in a timely fashion. Must be able to perform the full night audit if needed.
  • Inform all overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests.
  • Occasionally assist guests with their luggage, be a point of contact for hotel guests, and valet park guest's cars.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, counseling and evaluations.
  • Always maintain a professional and high-quality service-oriented environment.
  • Be aware and able to enforce all fire-life-safety procedures.
  • Report any suspicious person, activities and/or hazardous conditions to the Security department.
  • Knows all essential aspects of our resort or hotel operations.
  • Works collaboratively with any resort associates, department, and resources.
QUALIFICATIONS
  • College degree preferred
  • 3 to 5 years leadership experience in a luxury hotel
  • Experience and knowledge of hotel operations is required
  • Opera experience preferred
  • Work positively in a team environment
  • Excellent driving record
  • Exceptional guest recovery skills
  • Enjoy interacting with people in a fast paced environment
  • Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
  • Excellent organizational and time management skills
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
  • Must possess a positive attitude
  • Must be willing to participate in a learning environment
  • Must integrate company values throughout all interactions
  • Must be able to quickly adapt to effectively using new software products
  • Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands


PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.