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Care Coordinator

2 months ago

Somerville, United States Bond Vet Full time

Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.

The Opportunity:

Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations. This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week.

What You’ll Do:

Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience

Manage the schedule of daily appointments and walk-ins

Take and make calls and communicate via email to other Vet Practices and clients as necessary

Keep our common areas clean and well stocked

Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed

Perform other duties as assigned by your team leaders

You Have:

At least 1 year of experience in customer service, hospitality, or client facing receptionist positions

Experience in the veterinary industry preferred

Excellent written and verbal communication skills

High attention to detail and ability to multitask with accuracy and efficiency

A high comfort level typing and utilizing multiple computer systems

Prior experience in veterinary practices or animal care is a plus

We Offer:

Competitive Pay | Based on Experience

Opportunities for tuition assistance for staff pursuing LVT/CVT with our education partners

Team-Based Profit Sharing

Strong Team Culture

Discount on In-Clinic Services for Pets

Flexible Scheduling Models with scheduled released at least a month in advance

Paid Parental Leave

Commuter Benefits

401(k) contribution with partial employer match

Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs

A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust

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