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Customer Experience Representative

2 months ago

Salt Lake City, United States Belong Home, Inc. Full time

**Customer Experience Representative**

Salt Lake City, UT / Experience / Full-time **Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling.**

Belong is changing what it means to rent a home by putting people first. Its where hospitality meets consumer real estateand its about to redefine an entire industry. Were backed by Andreessen Horowitz (a16z), GGV Capital, and Battery Ventures, just to name a few of our all-star investors.

This job is all about managing speed and being organized; were looking for someone who can accelerate in-home-services performance. You will work with operations and experience teams to ensure our customers have a seamless experience when resolving maintenance related concerns. **Tasks**

+ Own details of on-going repairs and provide inputs (urgency, type of work needed, etc) for Operations to schedule

+ Own communication with vendors about repair questions, work order changes, etc.

+ Help schedule vendors and organize Operations Coordinators

+ Coordinate a variety of vendor related maintenance tasks and projects for our community members, homeowners, operations, and experience team

+ Leverage software to improve efficiency and organization

+ Report on KPIs regarding speed, efficiency, and revenue

+ Working cross-functionally with Experience to ensure all activities are carried out accurately and punctually

+ Scheduling and coordinating pros and vendors

+ Ensuring billing is done within 24 hours of projects completing

+ Work on-site in the office 4-5 days a week

+ Salary Range: $20-$24 an hour

+ You are self-motivated - youre able to work with minimal supervision while achieving daily, weekly, and monthly goals.

+ You feel comfortable on the phone talking to vendors and partners - you communicate clearly what you need and set proper expectations

+ You are humble - youre willing to get your hands dirty, and youre open to feedback.

+ You are gritty you roll up your sleeves and do whatever it takes to make things successful

**Requirements**

+ Strong desire to work at a startup

+ Associates degree

+ 1-2 years of experience in a client facing role or call center

+ Excellent written and verbal communication skills.

+ Comfortable using Google spreadsheets and learning new software