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Credit and Collection Specialist
2 months ago
The Credit and Collections Specialist will be primarily responsible for collecting outstanding accounts receivable and maintaining customer relationships through direct phone contact and email with customers. The ideal candidate will be skilled in oral and written communication, with an emphasis on providing a high level of customer service
ROLES AND RESPONSIBILITIES
* Collect and maintain receivables including processing credit card payments
* Assess credit limits, account delinquency, and payment trends
* Review and release/hold orders
* Respond to inquiries, research and resolve concerns or discrepancies, and resolve customer disputes in a pleasant and respectful manner. Correspond with other departments as needed
* Maintain and update records including contacts and attempted contacts with customers as well as records of any payments collected from the customer.
* Requesting and Validating resale certificates
* Assist and handle incoming phone calls and emails from customers and/or other departments
* Perform other ad hoc duties
Other Duties: Please note this job description may not cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
QUALIFICATIONS AND SKILLS
* Associate degree in business, accounting or finance or combined equivalent of education and experience.
* Prior knowledge and experience within an Accounting/Finance group specifically in Accounts Receivable and collection's function.
* Experience working with customers and establishing effective communication.
* Ability to work with all groups within the organization.
* Must be a self-starter and able to work with little supervision.
* Ability to multi-task and work efficiently.
* Analytical approach to problem solving.
* Working knowledge of Microsoft Office and Accounting/Finance systems a plus
* Flexible and available to work overtime when needed.
EDUCATION / EXPERIENCE
Associates Degree or 2+ years of experience