We have other current jobs related to this field that you can find below
-
Senior Customer Success Advocate
4 days ago
Charlotte, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Senior Customer Success Advocate
3 days ago
Charlotte, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Customer Success Manager
2 months ago
Charlotte, United States iTradeNetwork Full timeCustomer Success Manager Job Summary The Customer Success Manager is focused on proactively consulting strategic customers on procurement processes and dilemmas to drive customer success/product adoption and build strong relationships. The two main goals of the customer success organization are to drive customer retention and identify opportunities where an...
-
Senior Customer Success Agent
3 months ago
Charlotte, United States Tandym Group Full timeA global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for m anaging the upsell of products and management of all customers within your product group, including: Additional Providers, Additional Premises, Renewal of contracts,...
-
Customer Success Manager
1 month ago
Charlotte, United States DebtBook Full timeAbout This Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
-
Customer Success Manager
2 months ago
Charlotte, United States RingCentral Full timeSay hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
-
Customer Success Manager
1 month ago
Charlotte, United States DebtBook Full timeAbout this Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
-
Customer Success Manager
3 months ago
Charlotte, United States DebtBook Full timeAbout this Role Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
-
Customer Success Manager
3 weeks ago
Charlotte, United States Genesys Full timeGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Customer Success Manager
2 months ago
Charlotte, United States Openlane Full timeWho We Are At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on...
-
Manager Customer Success
2 months ago
Charlotte, United States Penn Foster Inc Full timeCompany Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place...
-
Customer Success Lead
3 weeks ago
Charlotte, United States Townsquare Interactive Full timeCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software...
-
Customer Success Lead
3 weeks ago
Charlotte, United States Townsquare Interactive Full timeJob DescriptionJob DescriptionCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive...
-
Customer Success Account Manager
2 months ago
Charlotte, United States Sign-IN Solutions INC Full timeWe’re looking for a Customer Success Account Manager (CSAM) to join us here at Sign In Solutions Company. As our CSAM, we are looking for individuals to assist our Account Teams to create long-term, trusting relationships with our customers. The CSAM’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and...
-
Customer Success Account Manager
3 months ago
Charlotte, United States US Health Services Full timeA Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...
-
VP of Customer Success
3 weeks ago
Charlotte, United States AvidXchange Full timeRole Overview. AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company’s relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework to...
-
SIOP and Customer Success Manager
1 month ago
Charlotte, United States Carrier Transicold Polska Sp. z o.o. Full timeSIOP and Customer Success Manager page is loaded SIOP and Customer Success Manager Apply locations CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA time type Full time posted on Posted 3 Days Ago job requisition id 30158171 Country: United States of America Location: CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road,...
-
Customer Success Manager II
1 month ago
Charlotte, United States AvidXchange Full timeCustomer Success Manager II - Bank Partnerships AvidXchange is seeking a Customer Success Manager II to engage with our customers and act as a trusted advisor to a portfolio of customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, and ensuring our customers realize value from their...
-
VP of Customer Success
4 weeks ago
Charlotte, United States AvidXchange Full timeRole Overview. AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company’s relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework...
-
VP of Customer Success
4 weeks ago
Charlotte, North Carolina, United States AvidXchange Full timeRole Overview. AvidXchange is seeking a VP of Customer Success to be the driving force behind our mission to deliver unparalleled customer experiences. This is a unique opportunity to shape the future of our company's relationship with our customers. You will have ownership of the end-to-end Customer Success strategy, from developing a robust framework to...
Senior Customer Success Manager
2 months ago
Job Overview The Senior Customer Success Manager is a highly strategic role that is responsible for engaging with and acting as a trusted advisor to a portfolio of enterprise customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, ensuring our customers realize value from their investment and acting as a leader within the Customer Experience team. Senior Customer Success Managers focus on retaining buyer customers by ensuring satisfaction with our products and services, enabling product adoption and hosting value centric engagements on a regular cadence with customers. What you will do: Build and maintain lasting relationships with a set book of business. Facilitate business reviews, value check-ins, and other customer touch points. Monitor and manage customer adoption, retention, and annual recurring revenue. Work cross-functionally to drive resolution to customer escalations and identify patterns and processes to help solve root causes of systematic issues Conduct product and process trainings for assigned customers on an as needed basis. Identify opportunities for product optimization sessions. Act as lead representative for the customer and Customer Experience in key cross functional initiatives. Create, organize and lead process improvement initiatives within Customer Success. Be the voice of the customer - synthesize, facilitate, and present cross-customer trends in feedback, escalations, and enhancement requests to Customer Advocacy and other cross functional leaders. Create customer success plans for new and existing buyers to ensure customer satisfaction and retention. Proactively create content for and conduct education trainings with existing teammates. Scope opportunities with assigned customers and pass those opportunities to the Strategic Sales team Drive retention growth in book of business through key consultative conversations and identification through use of data analytics and portal usage analysis What we are looking for: Minimum 5 years customer management experience, preferably in Software as a Service Solution, Cloud and Subscription based products Extensive experience being a departmental lead in cross-functional initiatives Proven ability to identify and act upon process improvement opportunities Demonstrated high level of skill in organization and prioritization in a fast-paced environment Experience using Salesforce.com Excel and Microsoft Suite to influence customer behavior to drive business objectives with key decision makers Strong written and verbal consultative communication skills Experience in successfully managing complex projects, internal or client facing, including being comfortable having to engage with senior business leaders Comfortable and proficient with managing conflict and working with diverse populations at all levels Extensive experience creating project management and prioritization plans Would be nice to have: Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience Customer Success experience, preferably in a SaaS company. Accounts payable experience Accounting system software experience Strong organization and time management skills Passionate about working with customers Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders Self-motivated, team-oriented, responsible and focused on exceeding client expectations Previous experience leading others or a team Ability to perform comfortably in a high-intensity deadline-oriented work environment is a must-have Track record of successfully leading complex projects on time, with proven results Depending on Customer Success Touch Model, up to 30% travel may be required About AvidXchange AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture - who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified as a Great Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work. Who you are: A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you'll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company - we are building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place. AvidXers enjoy: 18 days PTO 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents 401k Match up to 4% Parental Leave: 8 weeks 100% paid by AvidXchange Discounts on Pet, Home, and Auto insurance BrightDime Financial Wellness Tool, offered free to teammates WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250 Hybrid Workplace Flexibility Free parking Fully granted from beginning of year, pro-rated if hired mid-year Charlotte location only Must be full-time for at least 3 months Charlotte location only Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
