Senior Customer Success Agent
4 weeks ago
A global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for m anaging the upsell of products and management of all customers within your product group, including: Additional Providers, Additional Premises, Renewal of contracts, Upsell of third-party software
Responsibilities:
The Senior Customer Success Agent will:
- Be the escalation point for VIP customers
- Answer day-to-day customer queries (phone (TalkDesk) and email (SalesForce) in a friendly and efficient manner
- Create tickets for escalated issues within Salesforce - noting down all relevant details of the issue
- Provide client resolution as courteously efficiently as possible
- Triage customer tickets to correct ECL department if escalation is required
- Perform other duties, as needed
- Exceptional client communication skills.
- Experience in a multi-channel customer service call environment.
- Experience in dealing with clients in difficult situations and maintaining the highest level of service in high-pressure situations
- Good problem solving and critical thinking skills.
- Strong written and verbal communication skills in English
We have other current jobs related to this field that you can find below
-
Senior Customer Success Agent
1 week ago
Charlotte, North Carolina, United States Tandym Group Full timeA global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for m anaging the upsell of products and management of all customers within your product group, including: Additional Providers, Additional Premises, Renewal of contracts,...
-
Senior Customer Success Agent
1 month ago
Charlotte, United States Tandym Group Full timeA global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for managing the upsell of products and management of all customers within your product group, including: Additional Providers, Additional Premises, Renewal of contracts,...
-
Senior Customer Success Manager
2 days ago
Charlotte, North Carolina, United States AvidXchange Full timeJob OverviewThe Senior Customer Success Manager is a highly strategic role that is responsible for engaging with and acting as a trusted advisor to a portfolio of enterprise customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, ensuring our customers realize value from their investment and...
-
Senior Customer Success Manager
3 days ago
Charlotte, United States AvidXchange Full timeJob Overview The Senior Customer Success Manager is a highly strategic role that is responsible for engaging with and acting as a trusted advisor to a portfolio of enterprise customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, ensuring our customers realize value from their investment...
-
Customer Relations Representative
1 month ago
Charlotte, United States Carl Murray - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Carl Murray - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...
-
Customer Relations Representative
4 weeks ago
Charlotte, United States Carl Murray - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Carl Murray - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...
-
Customer Relations Representative
1 day ago
Charlotte, United States Daniela Hernandez - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Customer Service Representative
1 month ago
Charlotte, United States Carl Murray - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Charlotte, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Carl Murray - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...
-
Customer Service Representative
4 weeks ago
Charlotte, United States Carl Murray - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Charlotte, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Carl Murray - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...
-
Senior Life Insurance Sales Agent
1 month ago
Charlotte, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full timeJob DescriptionJob DescriptionWhy continue to struggle? We can show you how to earn more with Senior Life Insurance Company. Our systems and processes are designed with the agent in mind. The company is agent owned and operated so we know what the agent needs to be successful.Stop trying to learn about multiple carriers. Senior Life Insurance Company is a...
-
Senior Life Insurance Sales Agent
4 weeks ago
Charlotte, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full timeJob DescriptionJob DescriptionWhy continue to struggle? We can show you how to earn more with Senior Life Insurance Company. Our systems and processes are designed with the agent in mind. The company is agent owned and operated so we know what the agent needs to be successful.Stop trying to learn about multiple carriers. Senior Life Insurance Company is a...
-
Customer Service Representative
1 month ago
Charlotte, United States Tony Hefner - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Customer Relations Representative
1 month ago
Charlotte, United States Michael Grant - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Service Representative
1 month ago
Charlotte, United States Michael Grant - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
4 weeks ago
Charlotte, United States Michael Grant - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
1 month ago
Charlotte, United States Steven Bartshe - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
2 weeks ago
Charlotte, United States Wallah Richardson - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryFlexible schedule Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial...
-
Customer Success Representative
2 weeks ago
Charlotte, United States TEKsystems Full timeDescription: Candidate will be assisting a well known bank national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of the home mortgage department. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage...
-
Customer Success Representative
2 weeks ago
Charlotte, United States TEKsystems Full timeDescription: Candidate will be assisting a well known bank national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of the home mortgage department. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage...
-
Customer Success Account Manager
4 weeks ago
Charlotte, United States US Health Services Full timeA Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...
