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Dealer Client Experience Manager
4 months ago
** Dealer Client Experience Manager**
** CU Direct Kansas City, Missouri, United States (Remote)**
** Posted 9 hours ago**
Full-time
Sales
Management
Financial Services
Sign in to easily apply to **Dealer Client Experience Manager** - **CU Direct** with your saved information. You can also . Dealer Client Experience Manager
CU Direct Kansas City, Missouri, United States (Remote)
Dealer Client Experience Manager
CU Direct Kansas City, Missouri, United States (Remote)
Dealer Client Experience Manager
CU Direct Kansas City, Missouri, United States (Remote)
This company is an Equal Opportunity Employer. Please complete this information to assist us in complying with equal opportunity and/or affirmative action requirements, including recordkeeping and reporting requirements. Providing this information is voluntary. Refusal to provide this information will not result in any adverse treatment. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care status, military caregiver status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. This company makes reasonable accommodations for disabled applicants and employees. This information form will be kept in a confidential file separate from your employment application. This company is an Equal Opportunity Employer. Please complete this information to assist us in complying with equal opportunity and/or affirmative action requirements, including recordkeeping and reporting requirements. Providing this information is voluntary. Refusal to provide this information will not result in any adverse treatment. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care status, military caregiver status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. This company makes reasonable accommodations for disabled applicants and employees. This information form will be kept in a confidential file separate from your employment application.
+ A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs.
+ A person who was discharged or released from active duty because of a service-connected disability.
Dealer Client Experience Manager
CU Direct Kansas City, Missouri, United States (Remote)
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Dealer Client Experience Manager
CU Direct Kansas City, Missouri, United States (Remote)
We are looking for a talented **Dealer Client Experience Manager** who will Enhance, service, and monitor business relationships with existing Dealer clientele. Maintains and develops relationships with dealers in a defined area in order to enhance their overall CUDL experience, increase CUDL Dealer Portal features usage, product penetration, product retention, lender penetration, and market share based on management directed business plans and objectives. Client contact, client retention, product utilization, product penetration, and revenue growth are primary measurables.
**What Youll Be Doing:**
**Relationship Management**
* Works to foster and enhance relationships, at multiple levels within the Dealer sales management vertical, through in person visits within an assigned area to create an excellent dealer experience with CUDL.
* Trains appropriate dealer personnel in gaining better understanding of individual lender programs to increase dealer portal usage and greater lender penetrations.
* Consults with existing Dealers regarding AutoSMART and various Digital Retail marketing products to assist dealer in better positioning themselves within their market.
* Encourages a strong partnership between both Dealer and Lender clientele.
* Works in collaboration with the Client and Product Support team, Lender Experience team, Internal Dealer Experience team, and NEWCO as directed by management. This may include targeted joint dealer visits with lenders, dealer account servicing needs between internal team and field team, provide dealer/lender market feedback, and field support, etc.
**Product Development**
* Sells to existing Dealers to increase or retain business through in person visits within assigned area. Maintains and enhances existing dealer network according to business plans and objectives.
* Sells all CUDC products including CUDL, AutoSMART, Vehicle Inventory Display, DMS, Digital Retail marketing, VERO, GAP, plus all other dealer related products according to business plan and objectives.
* Identifies vehicle dealers changing ownership via buy/sell arrangement and works with both parties to ensure a smooth transition by collecting accurate information and follow up for contract execution.
* Responsible for achieving business plan goals for all dealer related CUDC products within assigned dealer region.
**Product Maintenance**
* Properly trains dealer personnel on CUDL Dealer Portal usage and any other system enhancement or product.
* Responsible for updating and maintaining accurate Dealer client contact information in CUDC database system.
* Services and supports assigned CUDL dealers.
* Works to ensure billing for existing dealer accounts is current or assists in collection of past due dealer revenue.
* Works with any of the following Fleet, Finance, Marketing, BDC, or Internet dealer client staff to ensure auto related marketing and advertising activities are understood and completed on a regular basis.
**Reporting and Documentation**
* Responsible for tracking all client related activity through Salesforce or other related CRM tools weekly or as directed by management.
* Monitor and report to your Director of Dealer Experience on all relative trends affecting both the dealer retail market and the credit union industry.
**Living the Values.**
**Value Team Members and Commit to their Growth**
* *With the right tools and opportunities, we cultivate a respectful environment where people can thrive.*
**Imagine. Innovate. Inspire.**
* *We innovate with passion, take measured risk, embrace diversity of thought and champion necessary* change.
**Optimize the Experience**
* *We collaborate to create best-possible experiences for our team members and customers.*
**Achieve Exceptional Results**
* *We align on desired outcomes and take responsibility for achieving our goals.*
**The Ideal Candidate:**
***Education*:**
* BA/BS degree or commensurate experience
***Experience:***
* Three years successful experience in indirect auto finance industry or automotive digital retail marketing. Previous Salesforce experience a plus.
***Specialized Skills:***
* Work independently with a high level of initiative
* Excellent oral, written, presentation and analytical skills
* Ability to organize, prioritize work, meet deadlines and established goals.
* Specialized problem solving and trouble shooting skills in the dealer business model.
* Excellent internal and external customer service skills
* Proficient with Microsoft Office programs to include Word, Excel and PowerPoint
* Proficient in computer skills
* Ability to travel and work daily in vehicle while visiting
