Patient Service Representative

3 weeks ago


Portsmouth, United States Complete Staffing Inc Full time

Patient Service Representative Patient Service Representative – Dermatology office *temp to hire Looking for candidates that will be able to thrive in a very fast-paced work environment. Each provider currently sees ~60 patients and ramping up towards 90. The practice just added a new NP to the office in the last 3 months to assist with the increased patient load. Location: Portsmouth, New Hampshire Pay: $19 – $21 DOE Schedule: 8-5p Monday to Friday Qualifications: High School Diploma or equivalent Experience: 1-year customer service experience in a medical office setting Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneouslyOffice utilizes NexGen, Freesia, and EMA Prior EMR experience highly preferred Proficiency in Microsoft Office Applications Knowledge, Skills, and Abilities: 1-2 years of recent medical office experience or in a similar capacity is preferred. Proficient in basic computer functions. Ability to learn new software quickly. Must possess excellent customer service, communication and organizational skills. Ability to operate standard office equipment. Ability to type a minimum of 40 wpm is preferred. Must possess attention to detail. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team. Ability to respond positively to constructive feedback and direction from supervisors. Must demonstrate professional appearance and manner at all times. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others. Ability to maintain confidentiality of information. Essential Duties: The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments. Performs opening and closing clinic duties Greets patients, checks in for appointments and verifies insurance Scans documents into electronic health records Maintains tidiness of waiting area and reception counter throughout the day Checks schedules for added, canceled and no-show appointments throughout the day Schedules follow up appointments as needed Responds to designated tasks in the electronic health record Orders clinic office supplies Sells and tracks cosmetic products Distributes mail Prepares for next day scheduled appointments



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