Care Team Patient Services Representative
1 month ago
Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position SummaryJob DescriptionPosition Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met.Key Outcomes:Handles all PSR Desktop Management activitiesSchedules, reschedules and cancels patient appointmentsProvides phone support to internal and external customers within established quality metrics. Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.)Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting)Responsible for Lab results reporting as delegatedResponds to patient requests via incoming phone call, portal or written requestWith Clinical Support, tracks and follows up patient issuesIssues pre-appointment lab and health maintenance remindersManages Web portal communications and patient related portal requests/questionsDepending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. Participates in process improvement activitiesConduct patient check-in and check-out activities as appropriate.Collects copays and outstanding balancesParticipates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomesReviews missing slips and creates claims to ensure appropriate billingAt some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience:HS Diploma or equivalent3+ years experience working in an administrative and/or customer service oriented environment.Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred.Skills/Knowledge/Competencies (Behaviors):Ability to function independently and professionallyKnowledge of medical terminology preferred Basic knowledge of current healthcare benefits and managed care insurance plans, preferredWindows Based Computer skills: data entry and word processing abilityDemonstrated telephone etiquette and positive interpersonal skillsAbility to handle difficult conversations with patients and internal customersAbility to multitask among phone and face to face despite frequent interruptionsExcellent organizational skills Ability to analyze and problem solve Detailed oriented and excellent follow through skillsAbility to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peersMust be able to work flexible hours which may include weekends, evenings and holidaysWe are an equal opportunity/affirmative action employer.Do you have a question about careers at Martin's Point Health Care? Contact us at: jobinquiries@martinspoint.org
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Patient Services Representative, Physiatry
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Portsmouth, United States Wentworth-Douglass Hospital(WDH) Full timeAbout UsWentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers...
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Patient Services Representative, Physiatry
4 days ago
Portsmouth, United States Wentworth-Douglass Hospital(WDH) Full timeAbout Us Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers...
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Patient Service Representative, OBGYN
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Portsmouth, United States Brigham and Women's Hospital Full timeJob Description - Patient Service Representative, OBGYN - Dover and Portsmouth (3295623) Job Description Patient Service Representative, OBGYN - Dover and Portsmouth - ( 3295623 ) Description About Us Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group...
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Portsmouth, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.**PSR - Patient Service Representative - Cardiology Associates**Provides receptionist and clerical functions to front office. Participates as...
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Patient Access Representative
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Portsmouth, United States Complete Staffing Solutions Full timeJob DescriptionJob DescriptionSchedule: 8-5p Monday to FridayEssential Duties:The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash...
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Portsmouth, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **PSR - Patient Service Representative - Cardiology Associates** Provides receptionist and clerical functions to front office. Participates...
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Portsmouth, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.**PSR - Patient Service Representative - Bon Secours Pulmonary Specialists**Provides receptionist and clerical functions to front office....
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Portsmouth, United States Bon Secours Health Full timeProvides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor. Must be capable of car Pulmonary, Specialist, Representative, Patient, Service, Patient Access, Healthcare
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Portsmouth, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **PSR - Patient Service Representative - Bon Secours Pulmonary Specialists** Provides receptionist and clerical functions to front office....
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Portsmouth, United States Bon Secours Full timeThank you for considering a career at Bon Secours!PSR - Patient Service Representative - Bon Secours Pulmonary Specialists Provides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor. Must be...
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Portsmouth, United States Bon Secours Full timeThank you for considering a career at Bon Secours!Scheduled Weekly Hours:40Work Shift: Days (United States of America)PSR - Patient Service Representative - Bon Secours Pulmonary Specialists Provides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job...
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Patient Access Representative
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Patient Access Representative
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Patient Access Representative
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Portsmouth, United States Southcoast Health System Full timeOverview: Find out for yourself why Southcoast Health has been voted Best Place to Work for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a...
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Portsmouth, United States Bon Secours Full timeThank you for considering a career at Bon Secours! PSR - Patient Service Representative - Bon Secours Pulmonary Specialists Provides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor. Must be...
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Integrated Primary Care Services Clinical Lead
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Portsmouth, United States Portsmouth Primary Care Alliance Full timeJob summary We are seeking a dynamic and experienced Clinical Lead for 3 sessions a week to oversee our Integrated Primary Care Services. The successful candidate willplay a pivotal role in leading and developing our integrated care models,ensuring that services are patient centred, efficient, and of the highestclinical standards. The role will work...
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Beneficiary Services Representative
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