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Regional Sales Account Manager
2 months ago
City Experiences, Anchored by Hornblower, is seeking a Regional Sales Account Manager for our City Cruises operations in San Francisco. Base pay of $31.25 hourly with a sales commission plan consisting of an additional $39,000 at the 100% pre-determined sales goal. If sales achievement surpasses the 100% goal, additional compensation may be provided according to the commission plan. About Us: City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. About the Opportunity: Do you share City Experiences passion for providing amazing experiences? The successful Regional Account Manager will successfully sell group and charter business utilizing inside and outside sales efforts to achieve the regional sales goals. About You: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. Essential Duties & Responsibilities: Meet or exceed annual personal sales goal set by the RDOS and VP of Sales Develop comprehensive knowledge of customer and market needs Execute the sales plan using effective sales techniques Generate leads primarily using telemarketing and networking through current customers; may attend trade shows and industry events Convert prospects to clients; successfully conduct telephone sales calls to both new and existing customers, and use effective closing techniques Identify customer needs and use in-depth product knowledge to prepare winning proposals Present proposals over the phone and in person during site inspections and appointments Successfully up-sell existing clients to higher value items Handle objections and solve customer problems Establish relationships with associations/business organizations and generate referrals Ensure prompt responses to customer inquiries Communicate complete and accurate product details to the operations team Follow up with customers within 24 hours after the cruise to further develop the account Work with the Director of Sales to resolve all customer issues Use Salesforce (CRM software) to effectively plan and manage activities and track productivity Use ANCHOR (reservation software) to accurately book orders Maintain proper personal organization; manage time well, set appropriate work priorities, and maintain accurate records Work with Sales Assistant to collect payments; maintain accounts receivable within aging guidelines Additional job duties as assigned. Requirements & Qualifications: MUST HAVE event sales experience Minimum of 2 years total sales experience, including at least 1 year outbound telephone sales experience Bachelor’s degree preferred in a discipline related to the work of the position Hospitality experience preferred but not required Proficient with Microsoft Office products and CRM software Analytical skills required to identify and exploit selling opportunities Excellent oral communication skills Proposal writing is required; must communicate effectively in written form Establish and maintain effective working relationships Ability to persuade and influence people Proven leadership skills Ability to listen effectively, assess situations, determine relevant issues, identify solutions, and gain consensus The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type. Additional, The Company participates in the E-Verify program in certain locations. #J-18808-Ljbffr
