Solutions Engineer

3 weeks ago

Lincolnshire, United States LG Electronics Full time

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: At LG Business Solutions, we believe in being innovative while servicing the needs of our customers. We are looking to bring on a motivated, driven and high-energy individual to fill the role of Sales Engineer to join our dynamic team as part of the B2B Solutions Technical Sales Team This is a home office-based role . As the Sales Engineer, support assigned sales representative(s), region(s), and/or product(s) and vertical(s) by attending sales meetings, addressing technical inquiries, assessing customer pain-points, conveying solution requirements, and resolving pre- and post-sales technical product issues. You will also contribute to the technical sales efforts of Information Display products and services, including but not limited to DVLED, LCD, OLED, collaborative displays, robots, software, EV charging. In addition, review project designs with stakeholders and recommend appropriate solutions. Understand complex integration drawings in the AV space to include segments such as command and control, corporate, education, post-production. Prepare and conduct technical training for customers, sales channel partners, solution specifiers, and internal teams. Participate as subject matter expert in product demonstrations, pre-sales meetings and 'shoot-outs' against competitive solutions. Attend periodic company and partner hosted sales and marketing events to provide technical expertise and labor during product setup/teardown, and during the events to engage with attendees. Document and convey Voice of Customer (VOC) for technical product-related topics, such as requirements for future products/features, to appropriate internal representatives. Assist in project implementation and other professional services as needed. Advocate customer needs and new ideas to US and HQ Product Management teams. Provide quality technical support to establish and maintain long-term customer relationships. Qualifications: Required: Bachelor's Degree or equivalent work experience preferably with a System Integrator. Certified Technology Specialist-CTS (Preferred). Minimum of 5 years of experience in technical product and solution sales (preferably in Audiovisual, DVLED, Collaborative displays, Information Display industries, Post-Production, Virtual Reality, etc.) Strong understanding of Content Management Solutions (CMS). Strong understanding of project specifications, system drawings, floor drawings and blueprints. Knowledge in all MS Office Applications (Excel and PowerPoint). Knowledge of CRM (Salesforce), CMS, CAD and/or Revit software a plus, Smartsheet. Exemplary interpersonal, time management and decision making. Strong analytical and problem-solving skills with ability to organize and prioritize multiple tasks. Aggressive self-starter with ability to identify, utilize and leverage internal resources. Excellent communication skills - both written and verbal. Ability to document and escalate technical and project documentation. Strong organizational and analytical skills. Ability to work in fast paced, stressful environments while exercising sound judgment and decision making. Ability to effectively resolve conflicts, diffuse and de-escalate difficult situations. Ability to travel 75% throughout the U.S. (occasionally international). SalesForce.com experience a plus. Industry relationships with integrators, end users and solution providers a plus. System Integration experience is highly valued. Privacy Notice to California Applicants: At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied. J-18808-Ljbffr

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