Participant services representative
1 day ago
The Participant Services Representative serves as the primary point of contact for participants, providing excellent customer service through phone, email, or chat. This role involves assisting participants with inquiries, troubleshooting issues, and ensuring timely and accurate information. The ideal candidate is detail-oriented, patient, and able to handle multiple tasks in a fast-paced environment.
salary: $17.49 - $17.5 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School
Responsibilities
- Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.
- Research and investigate orders using PeopleSafe and LINKS.
- Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience. Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.
- Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.
- Research and investigate orders using PeopleSafe and LINKS.
- Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience. Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.
Skills Call Center Support Patient Support Telephone Etiquette Active Listening Patient Financial Services Basic Computer Skills Basic Software Skills Typing Skills
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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