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Customer Service Representative

2 months ago

WilkesBarre, United States Eric Rivera - State Farm Agent Full time
Job Overview

As a Staff Assistant with Eric Rivera - State Farm Agent, you will play a vital role in supporting our team in gaining and keeping Spanish-speaking customers. This position requires a highly organized and efficient individual who can provide exceptional customer service and support insurance agents in their daily operations.

Key Responsibilities
  • Customer Relationship Management: Establish and maintain strong relationships with Spanish-speaking customers, providing prompt and accurate service as needed.
  • Insurance Expertise: Utilize a customer-focused approach to educate customers about insurance options, including responding to inquiries regarding availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Administrative Support: Provide administrative assistance to insurance agents, including data entry, filing, and other tasks as needed.
Requirements
  • Bilingual Skills: Fluency in Spanish and English is required.
  • Customer Service Experience: Proven experience in providing exceptional customer service, preferably in a sales or administrative role.
  • Sales Experience: Previous sales experience, either outside or inside sales, retail sales, or telemarketing, is preferred.
  • Licensing: Ability to obtain a Property and Casualty License.
Benefits
  • Competitive Salary: A salary plus commission/bonus structure.
  • Paid Time Off: Vacation and personal/sick days.
  • Weekends Off: Enjoy a work-life balance with weekends off.
  • Profit Sharing: Participate in a profit-sharing program.
  • Career Advancement: Opportunities for growth and advancement within the agency.