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Collections Agent

2 months ago

Fort Worth, United States CornerStone Staffing Full time

CornerStone Staffing is currently recruiting for Auto Collections Agents who are eager to work for a premier auto finance company in the North Fort Worth area. If you have great collections and customer service experience , APPLY TODAY

Job Title : Auto Collections Agents

Pay: $18.00 - $21.00/ BOE

Schedule: Monday through Friday - Some flexibility between 8am and 7pm

Job Duties:

Make outbound and take inbound calls from Auto Financial Services customers for the purposes of:

- Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss

- Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired

- Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy

- Manage a queue of assigned accounts

- When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable

- Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed

- Maintain corporate standards and compliance requirements

- Successful candidates will demonstrate a high attention to detail and must be willing to make difficult decisions and recommendations through analysis and the probability of recovery

Required:

- 1-2 years experience in Collections

- HS Diploma or GED required. Bachelor s Degree is preferred

- Familiar with the automotive industry is a plus

- Experience with Skip Tracing a plus

- Quick prob lem solving ability

- Attention to detail