Redemptions Agent

4 weeks ago

Fort Worth, United States CornerStone Staffing Full time

CornerStone Staffing is currently recruiting for Collections Specialist for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Title: Auto Collector (Long term temp assignment)

Pay: $18.00 - $20.00/ BOE

Schedule: Mon - Fri 8a-5p (onsite 3-4 weeks) **Hybrid after training**

Responsibilities:

  • Make outbound and take inbound calls from company customers for the purposes of:

    • Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.

    • Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.

    • Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.

  • Manage a queue of assigned accounts

  • When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.

  • Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.

  • Offer feedback and recommendations on any process improvements or training material

  • Maintain corporate standards and compliance requirements.

Requirements:

  • HS Diploma or GED required. Bachelor’s Degree is preferred

  • 1-2 years’ experience in Customer Service and/or Collections environment preferred

  • Familiar with the automotive industry is a plus

To Apply for this Job: 

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you.

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