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Operations Support Specialist

2 months ago

Oregon, United States Department of Homeland Security Full time

This position is located in Service Center Operations Directorate, Vermont Service Center. As an

Operations Support Specialist , you will provide a variety of essential services to USCIS' operations, like assisting management with administering policies and procedures, and providing guidance/instruction to various audiences on programs that include complex issues. The qualifications for this position must be met by 11:59 PM (Eastern Time) on

07/18/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on

07/18/2024. GS-09:

You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Participate in studies to identify, analyze, and recommend solutions to problems in a variety of administrative program areas (e.g., budget, personnel, travel, space management/facilities, emergency management, and logistics); Recording administrative transactions which may include preparing automated reports and spreadsheets; Providing advice to staff on established methods and procedures. OR You may substitute successful completion of a Master's or equivalent graduate degree or at least two (2) full years of progressively higher-level graduate education leading to such a degree or LL.B or J.D. in a field related to the work of this position. Such education must have been obtained in an accredited college or university and demonstrate the skills necessary to do the work. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available use 36 semester or 54 quarter hours. GS-11:

You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Monitor a variety of administrative projects (e.g., budget, personnel, travel, space management/facilities, emergency management, and logistics); Analyze administrative data from a variety of sources to develop trends and patterns to provide comprehensive reports; Identify and collect data to evaluate and advise management on providing services in administrative specialty areas. OR You may substitute a doctoral degree (PhD or equivalent degree) or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. GS-12

:

You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Develop and implement new practices to resolve issues in administrative procedures in areas such as (e.g., budget, personnel, travel, space management/facilities, emergency management, and logistics); Conduct independent evaluations of administrative functions, prepare study findings, develop recommendations and reports; brief managers to encourage understanding and acceptance of data and results; Perform liaison functions and serve as a point of contact with internal and external stakeholders. Please read the following important information to ensure you submit everything we need to consider your application:

It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 07/18/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note:

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience:

If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience):

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

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