THL Program Lead

4 weeks ago

Milan, United States Clarvida - Tennessee Full time
Description

Position at Clarvida - Tennessee

SUMMARY

The Program Lead, under the supervision of the Regional Program Director or Assistant Director, assists in oversight of the program and ensures the client-centered care and case coordination and/or resource linkage to clients is done in a competent, responsible, and ethical manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Assessing clients on intake as needed, completing on-call duties, and ensuring Camelot approved behavioral health therapeutic services are being provided to clients and families to include but not limited to: coping skills, behavior modification, parenting skills, and crisis intervention. Lead will ensure that internal and external collaborations are occurring with behavioral health/medical providers.
  • Working with Care Coordinators to ensure that all assigned clients' treatment team are collaborating to ensure quality care to the client. Ensures that Care Plans and documentation are consistent with Camelot policy, state licensing regulations, and COA accreditation requirements.
  • Ensuring that all clinical documentation has been completed within established time frames and rectifying all deficits within the allotted time frames; monitoring monthly and quarterly reports.
  • Program Lead will monitor and work with Care Coordinators to close gaps in care (HEDIS) for clients that have open gaps. Lead will monitor progress of closing gaps on a weekly basis.
  • Ensuring/conducting weekly supervision with Care Coordinators according to the specifications contract and COA requirements.
  • Facilitating Treatment Team meetings and reviewing presentations on each assigned client as required. Attending all quarterly director meetings as well as regional leadership meetings.
  • Supporting fellow team members to ensure the best outcomes for all Camelot clients and families
  • Contributing to the Performance Improvement Cycle, including the collection and use of data to continuously improve client and program services, using the Performance and Quality Improvement Plan and other means to ensure integrity and excellence of services being provided as well as documentation. Ensuring PQI activities are completed accurately and in a timely manner, including Peer and PQI audits. Participating in MCO evaluations.
  • Manages and/or assists leadership team in overseeing client census and productivity standards/requirements for Care Coordinators.
  • Responsible for assisting in program development, networking, and collaboration between program areas.
  • Program Lead will encourage a team atmosphere and provide excellence in service.
OTHER DUTIES

•Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

•The noise level in the work environment is usually moderate.

•The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL

•This position requires driving approximately 25 - 50% of the time.

SUPERVISORY RESPONSIBILITIES

•Routine supervision of up to eight (8) assigned Care Coordinators.

•Assures the completion of supervisory responsibilities in accordance with the organization's policies and applicable laws, potentially including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

•Assures the completion of supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED EDUCATION AND/OR EXPERIENCE

•A Bachelor's degree in a Human Service discipline from an accredited four-year college or university and at least 3 years of relevant experience in the Mental Health field.

PREFERRED EDUCATION AND/OR EXPERIENCE

•Experience working with children/adolescents in a therapeutic, community-based treatment environment

CERTIFICATES, LICENSES, REGISTRATIONS

•The Program Lead must be a licensed driver with automobile insurance in good standing and access to reliable transportation at all times.

QUALIFICATIONS

•Language Skills

Ability to read, analyze, and interpret complex documents. Ability to communicate effectively verbally and in writing with wide groups of directors. Ability to make effective presentations.

  • Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Leadership Skills
Interpersonal skills and ability to interact and work with staff at all levels. Drive and ability to handle multiple tasks in a fast-paced environment

ADDITIONAL ELIGIBILITY QUALIFICATIONS
  • Ability to work flexible hours consistent with program needs and work at multiple location
  • Exemplary organizational, communication, mentoring, and teaming skills
  • Sensitive to other cultures and socioeconomic levels
  • Has thorough knowledge of child development and behavior modification
  • Has displayed proficiency and excellence in all areas of position as a Care Coordinator.
  • Microsoft Office suite (Excel, Word, Outlook)
  • Supervisory and management skills
  • Organizational skills
  • Customer Service skills
  • Interpersonal Skills
  • Critical Thinking skills
  • Strong communication skills

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