Customer Service Representative
4 weeks ago
Customer Service Representative
BCforward is currently seeking a highly motivated Customer Solution Representative in Rio Rancho NM 87144.
Position Title: Customer Solutions Representative/ Customer Service Representative
Location: Rio Rancho NM 87144
Anticipated Start Date: Tentative start Date 08/29/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12+ Months with a Strong possibility of Extension
Job Type: Contract 40hr week/Onsite
Pay Range: $16/hr to $17/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/ tasks in creative and effective ways. Comprehensive understanding of the general/ technical aspects of the job.
Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/ specialized knowledge to resolve problems and/ or develop recommended solutions.
Work is completed with minimal supervision and assignments may be completed without established procedures.
May determine methods and procedures for new assignments.
Typically provides guidance to other non-exempt employees.
Responsibilities:
Responsible for validating customer entitlement, and log cases for the purpose of routing or dispatching an end-user to the proper resources.
Monitor the service event through completion for compliance.
Manage the service requests of customers through different access channels.
Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
Provide resolution and feedback based on analysis.
Participates/ leads in projects for process or quality improvements.
Works with escalated customers and recommends actions in post-incident reviews.
Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.
Education and Experience Required:
High school education or equivalent. Typically requires 3- 5 years of general experience or an equivalent combination of experience and college-level education.
Knowledge and Skills:
Superior communication skills both written and verbal experience in customer-facing roles either remote or face-to-face Understand internal processes and tools. Computer proficiency Problem-solving skills Accuracy in data entry Excellent fluency in language to be supported.
Experience in a phone-based remote role Familiarity with computer technology Time management skills Oversee compliance with operating procedures and standards.
Experience in call routing and processes as well as case logging systems and obligation systems.
Strong understanding of internal processes, tools, and usage of such tools in managing daily tasks.
Ability to mentor and train new agents
Keywords:
Customer Service, Call Center, Customer Support, Call Agent
Who to Contact: Priyanka Samindla
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Edit Job Description Rich
JobRobotix Job Description
Source%3DFieldGlass;SourceID%3DHXJP00009885;Status%3DSubmitted;Client%3DRio Rancho, NM, United States (AQN01);City%3DRio Rancho;State%3DNM;Zip%3D87144;Start%3D9/9/2024;End%3D9/8/2025;Duration%3D364;Cert%3DUS;Specialty%3DCustomer Solutions Rep IV;Unit%3DHP Store US (SDSA);Shift%3D8hrs;# of Postions%3D2;Guaranteed Hours%3D40;Type%3DTravel;BillRate%3D$26.23;minBillRate%3D$20.03;OTRate%3D27.86 - 36.45;OTRules%3D1.390;Description%3DApplies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.Responsibilities: Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.Monitor the service event through completion for compliance.Manage the service requests of customers through different access channels.Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.Participates/leads in projects for process or quality improvements.Works with escalated customers and recommends actions in post incident reviews.Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.Education and Experience Required: High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.Knowledge and Skills: Superior communication skills both written and verbalExperience in customer facing role either remote or face to faceUnderstands internal processes and toolsComputer proficiencyProblem solving skillsAccuracy in data entryExcellent fluency in language to be supported.Experience in a phone based remote roleFamiliarity with computer technologyTime management skillsOversee compliance with operating procedures and standardsExperience in call routing and processes as well as case logging systems and obligation systemsStrong understanding of internal processes, tools and usage of such tools in managing daily tasksAbility to mentor and train new agents
Interested candidates please send resume in Word format Please reference job code 226808 when responding to this ad.
-
Customer Service Representative
3 months ago
Rio Rancho, United States U-Haul Full timeLocation: 1463 Rio Rancho Blvd, Rio Rancho, New Mexico 87124 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
3 months ago
Rio Rancho, United States Staff My Agency Full timeFARMERS INSURANCE- Customer Service Sales Representative: Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance customer experience. Job...
-
Customer Service Representative
3 months ago
Rio Rancho, United States Mr Appliance Full timeWe at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...
-
Customer Service Representative
6 hours ago
Rio Rancho, New Mexico, United States Aston Carter Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Aston Carter. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving complex customer issues.Key ResponsibilitiesValidate Customer Entitlement: Ensure that customers are eligible for our...
-
Customer Service Representative
1 day ago
Rio Rancho, New Mexico, United States Compass Group Careers Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Compass Group Careers. As a key member of our food service team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our clients.Key ResponsibilitiesOperate Point of Sale System:...
-
Sports-Minded Customer Service Representative
2 weeks ago
Rio Rancho, United States Polar Marketing Full time $45,000 - $55,000Job DescriptionJob DescriptionOur Sports-Minded Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive two weeks of intensive hands-on...
-
Customer Support Representative
3 weeks ago
Rio Rancho, United States Triumph Management Group, Inc. Full time $44,500 - $56,000Job DescriptionJob DescriptionWe are a client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join...
-
Customer Support Representative
1 day ago
Rio Rancho, United States Triumph Management Group, Inc. Full timeJob DescriptionJob DescriptionWe are a client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join...
-
Customer Service Representative
4 weeks ago
Rio Rancho, United States Ascendion Inc. Full timeResponsibilities: Manage the escalated service requests of customers through different access channels. Take Inbound calls for customers calling into Escalations department. Route to appropriate area and or open a new case/complaint or escalate current case/complaint....
-
Customer Sales Representative
2 hours ago
Rio Rancho, New Mexico, United States BCforward Full timeJob Summary:BCforward is seeking a highly motivated Sales Professional to join our team. As a Sales Professional, you will be responsible for closing sales on assigned products or customers, generating leads for closure, and sharing sales activities with experienced Sales Representatives.Key Responsibilities:Closes sales on assigned products or...
-
Customer Service Representative
1 day ago
Rio Rancho, NM , USA, United States Natural Grocers Full timeAbout UsNatural Grocers is a health food store chain that is dedicated to providing high-quality, affordable food options to our customers. We are passionate about helping people live healthier lives and are committed to being a positive force in our communities.Job SummaryWe are seeking a Customer Service Representative to join our team at our Rio Rancho,...
-
Customer Solutions Representative
1 day ago
Rio Rancho, United States BCforward Full timeCustomer Solutions RepresentativeBCforward is currently seeking a highly motivated Customer Service Representative at Rio Rancho, NM, 87144 Position Title: Customer Service Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: Tentative start Date 06/03/2024 Please note this is the target date and is subject to change. BCforward will...
-
Customer Solutions Representative
6 hours ago
Rio Rancho, New Mexico, United States BCforward Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Solutions Representative to join our team at BCforward. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.Key ResponsibilitiesValidate Customer Entitlement: Verify customer eligibility...
-
Customer Service Representative
4 weeks ago
Rio Rancho, United States Hoffman Agency Full timeJob DescriptionJob DescriptionBe a confident, self-starterEnjoys presentations and skilled on the phone Willing to obtain Property & Casualty Insurance licenseWilling to obtain Life & Health Insurance Insurance licenseDriven and goal-oriented Be resourceful & coachable Posses a genuine willingness to learnBenefitsAnnual Base Salary + Commission + Bonus...
-
Customer Service Representative
2 weeks ago
Rio Rancho, United States Hoffman Agency Part time $30,720Job DescriptionJob DescriptionBe a confident, self-starterEnjoys presentations and skilled on the phone Willing to obtain Property & Casualty Insurance licenseWilling to obtain Life & Health Insurance Insurance licenseDriven and goal-oriented Be resourceful & coachable Posses a genuine willingness to learnBenefitsAnnual Base Salary + Commission + Bonus...
-
Customer Experience Representative
3 days ago
Rio Rancho, New Mexico, United States Manpower Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Solutions Representative to join our team at Manpower Inc. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesManage multiple customer interactions simultaneously, ensuring timely and effective resolution...
-
Customer Enrollment Representative
4 weeks ago
Rio Rancho, United States Triumph Management Group, Inc. Full timeJob DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Triumph, a leading customer enrollment firm dedicated to...
-
Customer Enrollment Representative
2 weeks ago
Rio Rancho, United States Triumph Management Group, Inc. Full time $40,000 - $60,000Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Triumph, a leading customer enrollment firm dedicated to...
-
Customer Enrollment Representative
1 week ago
Rio Rancho, United States Triumph Management Group, Inc. Full time $40,000 - $60,000Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Triumph, a leading customer enrollment firm dedicated to...
-
Customer Enrollment Representative
2 weeks ago
Rio Rancho, United States Triumph Management Group, Inc. Full time $40,000 - $60,000Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Triumph, a leading customer enrollment firm dedicated to...