Current jobs related to Customer Solutions Representative - Rio Rancho - BCforward

  • Customer Solutions Representative

    4 weeks ago

    Rio Rancho, United States Manpower Full time

    Our client, a leading technology company, is seeking a hybrid Customer Solutions Representative to join their team. As a Customer Solutions Representative, you will be part of the Customer Solutions team supporting customers in the US. The ideal candidate will have superior communication skills, experience in a customer-facing role, and the ability to work...

  • Customer Solutions Representative IV

    2 weeks ago

    Rio Rancho, New Mexico, United States eTeam Full time

    Job Title: Customer Solutions Representative IVWe are seeking a highly skilled Customer Solutions Representative IV to join our team at eTeam. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Validate customer entitlement and log cases for routing...

  • Customer Solutions Representative IV

    5 days ago

    Rio Rancho, New Mexico, United States eTeam Full time

    Job DescriptionAs a Customer Solutions Representative IV at eTeam, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to resolve customer issues in a timely and professional manner, ensuring that our clients receive the highest level of service possible.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    1 month ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionWe are a full-service digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Our culture is built on opportunity, inclusion, and a...

  • Customer Service Representative

    2 weeks ago

    Rio Rancho, New Mexico, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeDomino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering phone calls, and processing orders.Key Responsibilities:Answer phone calls and respond to customer...

  • Customer Service Representative

    1 month ago

    Rio Rancho, New Mexico, United States Triumph Management Group, Inc. Full time

    Transform Customer Experiences with Triumph Management Group, Inc.We're seeking a talented Customer Enrollment Representative to join our dynamic team at Triumph Management Group, Inc. As a key player in our customer enrollment process, you'll be responsible for delivering exceptional service and creating positive experiences for our clients.As an...

  • Customer Service Representative

    4 weeks ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionWe are a full-service digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Our culture is built on opportunity, inclusion, and a...

  • Customer Service Representative

    4 weeks ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionAscendion is a leading digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our team of experts provides software platforms and products that accelerate transformation and impact for enterprise clients.Job Title: Customer Service RepresentativeWe are seeking a motivated and...

  • Customer Service Representative

    2 months ago

    Rio Rancho, New Mexico, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul products and...

  • Customer Service Representative

    1 month ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionAscendion is a leading digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our team of experts provides software platforms and products that accelerate transformation and impact for enterprise clients.Job Title: Customer Service RepresentativeWe are seeking a motivated and...

  • Customer Service Representative

    4 weeks ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionAscendion is a leading digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Headquartered in New Jersey, our workforce of 6,000+...

  • Customer Service Representative

    4 weeks ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionWe're a full-service digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Our CultureWe're built differently to engineer the next....

  • Customer Service Representative

    3 months ago

    Rio Rancho, United States Petroglyph Veterinary Holdings PC Full time

    Customer Service: greet clients as they enter the clinic, assist clients quickly and professionally, answer telephones, schedule appointments, answer client questions, document messages for doctors and management, take payments and enter payment info Customer Service Representative, Customer Service, Representative, Animal Care, Retail, Hospital

  • Customer Service Representative

    1 month ago

    Rio Rancho, New Mexico, United States Mr Appliance Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Mr. Appliance, you will be the primary point of contact for customers seeking assistance with appliance repair and maintenance. Your role will involve handling service requests, resolving customer complaints, and providing exceptional...

  • Customer Service Representative

    2 months ago

    Rio Rancho, New Mexico, United States Staff My Agency Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Staff My Agency. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business growth through effective sales and customer...

  • Customer Service Representative

    5 days ago

    Rio Rancho, New Mexico, United States Mr Appliance Full time

    We are seeking a skilled Customer Service Representative to join our team at Mr. Appliance. As a key member of our support team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.Key Responsibilities:Receive incoming calls and respond to customer inquiriesPerform marketing and sales functions...

  • Customer Service Representative

    3 weeks ago

    Rio Rancho, New Mexico, United States Volt Full time

    Job OpportunityVolt is seeking a skilled Customer Service Representative to join our team in Rio Rancho, NM.Key Responsibilities:Provide exceptional customer service via phoneProcess and maintain customer orders with accuracyAnalyze data to inform customer service decisionsReview contracts to ensure complianceRequirements:High School Diploma or...

  • Customer Service Representative

    3 weeks ago

    Rio Rancho, New Mexico, United States Mr Appliance Full time

    About Mr. ApplianceWe are a leading international appliance repair franchise network with over 250 locations across North America. Our team is dedicated to providing top-notch service and support to our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our support...

  • Customer Service Representative

    2 weeks ago

    Rio Rancho, New Mexico, United States United Supermarkets - The United Family Full time

    Key Responsibilities:The Customer Service Representative is responsible for providing exceptional service to our guests. This includes handling transactions, answering questions, and resolving issues in a professional and courteous manner.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentBasic math skills...

  • Customer Service Representative

    1 month ago

    Rio Rancho, New Mexico, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.Key Responsibilities:Respond...

Customer Solutions Representative

2 months ago

Rio Rancho, United States BCforward Full time
Customer Solutions Representative

BCforward is currently seeking a highly motivated Customer Service Representative at Rio Rancho, NM, 87144

Position Title: Customer Service Representative

Location: Rio Rancho, NM, 87144

Anticipated Start Date: Tentative start Date 06/03/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 02 Year's Contract with a strong possibility of extension

Job Type: Contract (40 HRS WEEKLY), [CONTRACT], [HYBRID]

Pay Range: $13/hr - $17/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:
Customer Service, customer Support, Microsoft Office

Job Description:
  • Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job.
  • Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
  • Work is completed with minimal supervision and assignments may be completed without established procedures.
  • May determine methods and procedures for new assignments.
  • Typically provides guidance to other non-exempt employees.
Responsibilities:
  • Responsible for validating customer entitlement, and log cases for the purpose of routing or dispatching an end-user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
  • Provide resolution and feedback based on analysis.
  • Participates/leads in projects for process or quality improvements.
  • Works with escalated customers and recommends actions in post incident reviews.
  • Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.
Education and Experience Required:
  • High school education or equivalent.
  • Typically requires 3- 5 years of general experience or an equivalent combination of experience and college-level education.
Knowledge and Skills:
  • Superior communication skills both written and verbal experience in customer-facing roles either remote or face to Understand internal processes and tools Computer proficiency in solving skills Accuracy in data entry Excellent fluency in the language to be supported.
  • Experience in a phone-based remote role Familiarity with computer technology Time management skills Oversee compliance with operating procedures and standards.
  • Experience in call routing and processes as well as case logging systems and obligation systems strong understanding of internal processes, tools, and usage of such tools in managing daily tasks Ability to mentor and train new agents.
Keywords:
  • Customer Service, Call center, CSR, Customer Support

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 229083 when responding to this ad.

Get job alerts by email.Sign up nowJoin Our Talent Network

Job Snapshot

Employee Type
Contractor

Location
Rio Rancho, NM (Onsite)

Job Type
Information Technology

Experience
Not Specified

Date Posted
09/11/2024