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Training Specialist

4 months ago

Leawood, United States Companion Protect, LLC Full time

In 2015, Companion Protect (CP) set our sights on extending and enhancing the lives of cats and dogs by offering the highest quality pet insurance programs featuring comprehensive coverage, innovative technologies, and inclusive plans for all ages and breeds. And we haven't looked back since

Our vision today? Keeping pets healthy .... because pets make us happy

Achieving that vision wouldn't be possible without our greatest asset: our associates. At CP, you will join an enthusiastic team that values collaboration and innovation and has a strong belief in harnessing a variety of experiences, ideas, and technology to maximize the impact we make. Are you ready to make your impact to help pets?

What you'll do here:

  • Collaborate with leadership to develop and refine learner-focused training programs focused on service and quality.
  • Deliver SOP based training to Associates both in person and virtually
  • Develop new Associate On-Boarding Plan in partnership with HR Team
  • Deliver on-boarding to all new hires across the enterprise.
  • Deliver refresher training to Care Associates (customer contact center) in a predominantly virtual setting.
  • Foster a welcoming and open environment for new associates joining the Customer Care team
  • Utilize a variety of training methods including web-based learning modules, live Teams presentations, demonstration videos, and interactive activities, all tailored to the unique needs of Companion Protect.
  • Develop and pressure test Standard Operating Procedure documents and accompanying job aids.
  • Maintain training records and over time, make recommendations for an LMS
  • Collaborate with cross-functional teams to ensure alignment of service standards, branding, and regulatory requirements per policy guidelines.
  • Understand and stay current with company processes and procedures
  • Assist with system testing as needed and provide recommendations for enhancements to streamline and standardize processes.
  • Participate in special projects as assigned by Executive Director and/or Manager
What you'll bring to the team:
  • 3-5 + years of experience in a professional training or educational role.
  • Self-starter with positive attitude and willingness to learn
  • Strong time management and ability to prioritize effectively
  • Excellent communication and presentation skills, working with all levels of the organization
  • Ability to explain complicated concepts in a clear and comprehensive manner
  • Ability to work independently and in cooperation with team members
  • Ability to solve problems and resolve issues
  • Comfortable in a fast-moving and growing environment
  • Demonstrated ability to coordinate and multi-task effectively
  • Experience with Learning Management System
  • Detailed experience with Salesforce, highly preferred
  • Experience in MS Office Suite, telephony, and other contact center environments preferred
  • Insurance industry experience is a plus
Where you'll work: This is a hybrid opportunity, Tuesday through Thursday in the office.

Why you might love working here:

Whether you work at CP HQ or join our team remotely, we offer employee perks that go beyond your standard benefits and compensation packages.

Our leadership team is dedicated to transparency, growth, and our purpose. We hire associates whose personal core values align with ours: Commitment, Teamwork, and Resourcefulness. You'll find limitless growth and opportunities as we grow together. We invest in our associates because they invest their careers with us. If you're ready to utilize your skills and passion to make a significant impact in the reimagining of pet healthcare, Companion Protect might be the place for you.

Our perks and benefits:
  • Generously subsidized company-sponsored medical, dental, and vision insurance
  • 401K with company match and immediate vesting
  • Subsidized pet insurance
  • Casual Office Attire
  • Flexible working environment
  • CompetitivePTO
  • Paid Parentaland Pawternity leave
  • 9 Paid company holidays per year
  • Gym reimbursement
  • Community giveback opportunities, including paid time off for philanthropic endeavors

At Companion Protect, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. CP is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Companion Protect are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.