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Customer Support Executive

2 months ago

Middlesex, United States Bellrock Group Full time

Graduate Customer Support Executive At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine. Carbon Architecture recently acquired by Bellrock Group, is an established, expanding company that has a strong reputation for delivering solutions which help businesses reduce carbon, energy and waste. A growing service offered by Carbon Architecture is the Green Mark accreditation scheme. This is a web-based portal which provides companies of all sizes a framework to target and achieve their own environmental ambitions. Green Mark is experiencing rapid growth, and due to this exciting growth, they are looking to expand the Customer Support team. Focused on the environment and sustainability, the role will support and grow the membership base and assist existing members with accreditation and renewals. In this role you will work closely with Customers where you will guide them through the Green Mark product. This candidate will enjoy a fast paced and varied role including activities such as responding to emails, making in-bound and out-bound calls, acting as an advisor and delivering training. This is a fantastic opportunity for a proactive, sociable, organised individual with a real passion for the environment and sustainability. How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Customer Support Executive with Green Mark, you’ll do it by… Working with Customer Support Managers to manage setup, implementation and configuration. Support members via phone, email, virtually or face to face and ensure satisfaction whilst acting as advisor on their membership journey. To work with Customer Support managers and product experts/developers to successfully complete implementation with the member. To be the subject matter expert on the Green Mark solution for members. To act as a brand ambassador. Manage and build strong day to day relationships with members Work with members to ensure assessments are updated. Ad-hoc administration tasks as required including database and record management Pro-actively send monthly reports: support issues, tips & tricks, etc. Work with marketeers to develop content for communications and member engagement. Manage complaints in a positive and customer focused manner What does it take? If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Customer Support Executive, you’ll need… Essential Skills / Requirements: • Have a Sustainability degree, or higher qualifications • Be passionate about Sustainability • Proficient with G Suite and MS Office • Self-motivated and able to perform duties independently. • Exceptional written and spoken English vocabulary • Good presentation skills • Live a commutable distance to Hampton Desirable skills: • Experience in supporting Clients in their transition to a Green accreditation • Experience of working within a customer service, memberships, or licence renewals environment. • Experience in dealing with people and enquires over the phone as well as via email. • Experience in the use of CRM systems to manage data. Working arrangements We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from 165A High Street, Hampton Hill, Middlesex, TW12 1NL. Monday to Friday, 40 hours per week (hybrid working). What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays+1 additionalday as a thank you(enjoy it, it’s on us) Salary exchange pension scheme Life cover Paid sick leave LifeWorks employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work and Techscheme Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials Healthcare Cashplan MotorSave Scheme Refer a friend Bright eyed Liftshare Helping you to shine We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Green Mark, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You. Apply today.

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