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Customer Service Associate

2 months ago

Glen Burnie, United States Aurora Ripple Enterprises Full time

We are leading the consulting industry in providing quality sales, marketing, and customer satisfaction solutions. We have put together an efficient program to develop our entry-level Customer Service Associates into Senior Managers in our client projects.

Customer Service Associates lead our team in engagement, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.

Customer Service Associate Position Description:

  • Train on customer service and sales solutions and master our outreach methods
  • Meet directly with customers and provide product recommendations, answer questions, and process sales orders
  • Build genuine relationships with customers to drive customer satisfaction and retention rates
  • Keep detailed reports on all customer interactions including order requests, customer complaints, and referrals
  • Maintain a comprehensive working knowledge of all available products and services as well as industry trends to keep an edge against competition
  • Develop leadership and team development skills as a Customer Service Associate by working with Senior Level Managers
Under the direction of the Senior Manager, Customer Service Associate will develop skills in:
  • Customer Service and Relations
  • Sales
  • Brand Development
  • Consulting
  • Territory Management
  • Telecommunications and Technology Services
  • Interviewing
  • Acting as a Liaison with Clientele
  • Direct Customer Service/Sales
Our ideal qualifications for a Customer Service Associate are:
  • High school degree is required
  • Bachelors degree is highly preferred
  • Previous experience in customer service, retail, sales, marketing, business, or a related field
  • Excellent interpersonal, research, and training skills
  • Strong Student Mentality and willingness to learn and grow in a team environment
  • Grace under pressure and good judgment in sensitive situations
  • Can achieve both individual and collaborative goals through time management, discipline, and organization with other Customer Service Associate and executive team members
  • Exhibits professional and personal communication skills, whether it is within the office or speaking with customers

An entry-level Customer Service Associate position at Aurora Ripple will accelerate your professional development in the job market and provide you with hands-on training that will prepare you for your future career We want to give you a rewarding, practical work experience. If you want to work at a place you love and enjoy the people and the environment, Apply Now