Provider Engagement/Customer Success Associate

1 month ago

Trenton, United States Boundlessfellows Full time

Provider Engagement/Customer Success Associate: Clover is reinventing health insurance by working to keep people healthier. We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover's technology team is empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

As a Provider Engagement on Clover’s technology team, you will work with clinicians to fully operationalize the Clover Assistant within practices. This will include identifying optimal workflows, analyzing data to proactively identify trends, and responding to clinician needs to create a strong partnership between Clover and the practices. This role will be an expert user of the product and play a pivotal part in driving optimal use of the Clover Assistant to improve the lives of our members through data-driven care.

As a Provider Engagement/Customer Success Associate, you will: Build strong, consultative relationships with practices and conduct regular reviews with clinicians to address product updates and ensure customer delight. Track and synthesize customer insights to drive product roadmaps. Analyze data to identify trends and proactively intervene. Demonstrate a solid understanding of product features and how providers are expected to interact with the product – in essence, be an expert user of the product. Maintain up-to-date knowledge of the Clover Assistant features and best practice workflows to drive adoption. Document workflows and other artifacts to support practices and providers. Demonstrate provider empathy to foster trusting relationships between Clover and the practices using Clover Assistant. Coordinate with users to schedule meetings and promptly respond to ongoing needs.

You will love this job if: You are passionate about

transforming healthcare delivery

through new technologies. You have a

bias toward action

and seek to intervene before issues arise. You are

comfortable navigating ambiguity

and working in an evolving environment. You are a

problem solver and a team player . You love working within teams and helping them work more efficiently. You are a

strong communicator

and able to influence behaviors to help drive desired outcomes. You want to

make an impact . You thrive off enabling users to make a difference in our members’ lives while advocating for their needs. You are

empathetic

and seek to

build enduring relationships

with providers and practice staff. You are

analytical

and use data to drive actions and evaluate outcomes.

You should get in touch if: You have a strong, metrics-focused customer success, clinical, specifically

Provider Engagement

experience OR account management background. You are open to travel and can make on-site visits to practices within a designated territory. You have experience in healthcare sales or SaaS Customer Success. You have experience establishing strong relationships with

healthcare providers

and office staff, and/or you have worked in a

primary care practice. You have a proven ability in using data to inform decision-making as part of a broader, strategic set of goals. You have a general understanding of healthcare topics, such as claims processing, EHRs, medical billing and coding, reimbursement models, and Medicare/Medicare Advantage.

#LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an

E-Verify

company.

About Clover:

We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #J-18808-Ljbffr

  • Customer Engagement Specialist

    6 days ago

    Trenton, New Jersey, United States Appleby Systems Full time

    Exciting Career OpportunityAre you a motivated and engaging individual who enjoys connecting with clients and promoting top-notch home enhancement solutions? Your search ends here.We are seeking a Marketing Representative to actively engage with prospective clients at various venues. If you possess a background in customer relations or sales and have...

  • Customer Engagement Manager

    6 days ago

    Trenton, New Jersey, United States Overwolf Ltd Full time

    Join Our Team as a Customer Success ManagerAt Overwolf Ltd, we are seeking a dedicated Customer Success Manager to lead our client partnerships and ensure their success.Your Role:As the primary contact for our clients, you will expertly navigate their needs, engage in discussions about our technology products, and implement effective advertising and...

  • Customer Success Manager

    3 months ago

    Trenton, United States Solera, Inc. Full time

    The Role The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products. What You'll Do Perform on-site and/or remote product consultation and training Develop and cultivate customer relationships with key...

  • Customer Success Manager

    2 months ago

    Trenton, United States Xeneta LLC Full time

    Location: Jersey City (New Jersey) or New Jersey remote As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unforgettable experiences...

  • Customer Success Manager

    3 months ago

    Trenton, United States AutoLeadStar Full time

    Fullpath is a growing tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI-powered, data-driven solutions to a quickly evolving...

  • Senior Customer Success Strategist

    5 days ago

    Trenton, New Jersey, United States Elekta Full time

    Position Overview:We are seeking a Senior Customer Success Strategist - MRgRT to enhance our commitment to providing exceptional service to our esteemed clients and strategic partners.Location Requirements:Candidates should reside in the NJ, PA, or NY area.Key Responsibilities:The Senior Customer Success Strategist will be pivotal in ensuring that Elekta's...

  • Senior Customer Success Strategist

    6 days ago

    Trenton, New Jersey, United States Elekta Full time

    About Elekta:At Elekta, we are dedicated to advancing cancer care through innovative technology and exceptional service.Position Overview:We are seeking a Strategic Customer Success Manager - MRgRT who will be pivotal in ensuring our clients receive unparalleled support and guidance.Key Responsibilities:Act as a dedicated customer liaison, providing...

  • Senior Customer Success Strategist

    6 days ago

    Trenton, New Jersey, United States Elekta Full time

    About Elekta:At Elekta, we are dedicated to creating innovative technology that inspires hope and enhances patient care.Position Overview:We are seeking a Strategic Customer Success Manager - MRgRT who will play a pivotal role in ensuring our customers and strategic partners receive exceptional service and support.Key Responsibilities:Act as a dedicated...

  • Enterprise Customer Success Director

    2 days ago

    Trenton, New Jersey, United States Lumen Inc Full time

    About Lumen Inc.Lumen Inc. is a leading provider of digital infrastructure solutions, connecting businesses and individuals across the globe. Our mission is to ignite business growth by facilitating seamless, secure, and efficient data exchange.We are committed to fostering a culture of teamwork, trust, and transparency, where our employees can thrive and...

  • Enterprise Customer Success Director

    2 days ago

    Trenton, New Jersey, United States Lumen Inc Full time

    About Lumen Inc.Lumen Inc. is a leading provider of digital infrastructure solutions, connecting businesses and individuals across the globe. Our mission is to ignite business growth by facilitating seamless, secure, and efficient data exchange.We are committed to fostering a culture of teamwork, trust, and transparency, where our employees can thrive and...

  • Customer Service Associate

    2 weeks ago

    Trenton, United States Snagajob Full time

    The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional...

  • Engagement Manager, Great Lakes

    4 weeks ago

    Trenton, United States COCHLEAR AMERICAS Full time

    Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.Engagement Manager * Preference given to candidates living in Cincinnati and Indianapolis. * Accepting Applications until August 26, 2024. Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.About the...

  • VP Enterprise Customer Success Lead

    4 hours ago

    Trenton, New Jersey, United States Lumen Technologies Full time

    About the RoleThis is a remote position residing on the East coast, preferably in a state with a strong business ecosystem. 25% travel is required.Main ResponsibilitiesLead the field-based Customer Success organization responsible for protecting, nurturing, and growing enterprise customer relationships.Hire, build, and retain a talented field-based team...

  • Service Coordinator

    1 day ago

    Trenton, United States Holman Enterprises Full time

    Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding...

  • Community Engagement Specialist

    6 days ago

    Trenton, New Jersey, United States Church & Dwight Full time

    Company OverviewAt Church & Dwight, we are driven by a collective ambition and a commitment to making a meaningful impact. Our culture is rooted in care for our people, products, consumers, and the environment. We foster an informal atmosphere that promotes courage, determination, and collaboration, empowering our team members to take ownership and...

  • Community Engagement Specialist

    6 days ago

    Trenton, New Jersey, United States Church & Dwight Full time

    Company OverviewAt Church & Dwight, we are driven by a collective energy and ambition. We prioritize the well-being of our employees, the quality of our products, our consumers, and the environment. Our unique and informal culture promotes courage, determination, and collaboration, empowering each team member to take ownership and responsibility. We share a...

  • Engagement Manager, Oregon, Idaho, Montana

    4 weeks ago

    Trenton, United States COCHLEAR AMERICAS Full time

    Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.Engagement Manager - Oregon, Idaho, Montana & Las Vegas territoryAccepting applications until August 26, 2024Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.About the role The purpose of the...

  • Lead Land Survey Specialist

    6 days ago

    Trenton, New Jersey, United States Pennoni Associate Inc. Full time

    Pennoni Associates Inc. is a well-established multidisciplinary consulting engineering firm with over five decades of experience. We tackle engineering challenges from a broad perspective, encompassing areas such as land development and energy management. Our mission is to assist both communities and private sector clients in navigating the rapidly evolving...

  • Microsoft Client Success Advisor

    6 days ago

    Trenton, New Jersey, United States SHI International Full time

    Job OverviewThe Microsoft Client Success Advisor will collaborate closely with the Public Sector MS Account Executive Team. This initiative is crucial for maintaining existing relationships and acquiring new Microsoft clientele.This position is crafted to guarantee that MS customers receive exceptional service and significant value on a daily basis.The...

  • Supervisor of Volunteer Engagement Services

    2 months ago

    Trenton, United States Jewish Family Service of Atlantic & Cape May Counties Full time

    Supervisor of Volunteer Engagement Services Are you passionate about making a positive impact in your community? Do you like to inspire others? Be part of an organization that believes in the power of community and the incredible impact volunteers can make. This role isn't just about managing volunteers; it's about leading a movement that enhances lives and...